Customer Service Representative

The Customer Service Representative is responsible for the commercialisation of a wide range of chemicals for the international market.

Client Details

Our client is active in the chemical and gas-producing industry, offering a wide range of products. The office in Machelen its mission is to expand the European market share, enhance sales in Europe, and increase production capacity.

They are currently seeking a Customer Service Representative to contribute to the international commercialisation of their diverse chemical products.

Description

Main duties of the Customer Service Representative:

• Administration assistance to Sales Management
• Facilitate sales process: order receipt, confirmation, SAP entry, logistics, and invoicing
• Address customer queries and complaints
• Ensure satisfactory customer service

Key Responsibilities:

• Administer the complete sales order process accurately
• Select suitable materials for customer sales
• Efficiently communicate with logistics partners
• Documentary and delivery issues during the supply chain
• Communicate with customers through various channels
• Effectively handle and organise sales documentation to attain a high level of customer satisfaction

Profile

The succesfull Customer Service Representative:

Experience

• Few years of experience in an administrative and commercial support position in an international environment.
• Have good spoken and written communication skills in English and French languages. Dutch is an asset.
• Working skills level with MS Office, SAP system and other IT knowledge
• Knowledge of Incoterms 2020

Hard Skills:

• Customer Service
• Problem-Solving
• Task Execution
• Deadline Management

Soft Skills:

• Positive Attitude
• Teamwork
• Motivation
• Eagerness to Learn
• Independence
• Commercial Mindset
• Personal Accountability
• Effective Collaboration
• Adaptability
• Thriving Under Pressure

Job Offer

Join a Japanese company with a growing global presence, making a positive impact on society.

• Very attractive salary, and benefits package.
• Full-time or part-time employment (minimum of 70%).
• Enjoy a flexible work schedule of 39 hours per week for full-time contracts,
• After training, you'll have the opportunity to work from home two days a week.
• Benefit from a generous holiday package, including a minimum of 31 days off.
• Enjoy additional perks such as hospitalisation and group insurance.
• Be part of a friendly work environment with a European mindset.
• The office is located in Machelen, with free parking.