Customer Service Specialist

As customer service in the food industry you are responsible for the contact between the internal customers all around the world. The company always tries to deliver a customer friendly service and you will be the person to help them with that matter.

Client Details

Our client from the food industry is located in Groot-Bijgaarden close to Brussels. It is an international company that attaches great importance to local communities as well as different cultures.

Description

You will be a Customer Service that have responsibilities in:

• Managing incoming calls, e-mails and online chats from customers with questions, complaints and feedback.
• Handling orders, deliveries and follow-ups (it's a plus if you already worked with SAP).
• Maintaining and improving the company's relations and networks.
• Creating positive experiences for customers and ensure that they look back with satisfaction on the collaboration with our client in the food industry.
• Being the mediator between different internal departments (sales, marketing, production,...) and the customers.

Profile

Ideally, you will have initial experience in customer service that involves international thinking and professional communication. You can interact well with customers and know the bigger picture of your job. You can work in English and Dutch, French is a plus.

Other than that, you are:

• Detailed
• Hands-on attitude
• A person with good communication skills
• Willing to network internally and externally

Be sure to apply for this vacancy if the above applies to you, you might be the right person to join our international client from Food industry

Job Offer

Not convinced yet?

It is an international company that is a market leader in their sector. Our client places great importance on team atmosphere, your well being and personal growth. They offer a varied job with room for autonomy where you as an individual can make a difference every day. Along with all this, they offer a competitive salary package with plenty of extra benefits:

• Long-term contract
• Group insurance
• Dental and hospitalisation insurance
• Ecovouchers
• Meal vouchers (€8/day)
• 13th and 14th month pay + yearly bonus
• Home office days
• Private parking lot
• The company in Groot-Bijgaarden is easy accessible with car and public transport