CUSTOMER SERVICE OFFICER (M/F)

Région
Brussels
Salaire
 - A job in a company offering an attractive brand and a product, with an excellent reputation.-...
Publication
lundi 13 mars 2017
Date limite
jeudi 13 avril 2017
Réf
BXL030810276003
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein
Description de l’entreprise

 Our client, located in Brussels, is a leader in passengers transport in several countries in Europe.

Description de la fonction

- You're in direct link with customers from many countries;

- With the quality and speed of your responses to customers, you represent the image of proximity of our client;
- You are responsible for contract management with the customer, in agreement with trade policy and compensation, in compliance with the ISO 9001 quality standards;

- You are in contact with customers via phone, fax, email and mail;
- You do the treatment of records of information, service requests and complaints;
- You manage the animation and moderation of social media accounts (e.g. Twitter) by creating content and management interactions with prospects / clients;
- You answer to the questions of online customers and transfer the queries to the related services;

- You make the track of the interactions with members and identification of brand ambassadors;
- You make a watch on competition to follow what is being said on our client.

Exigence pour la fonction

- You have a strong command of the french and German or English (both oral and written) and have a good knowledge Dutch.
- You have a good writing skills in 'live' situation with the customer;
- You are service minded of  and ideally have experience in a customer service;

- You are a very good listener and a good capacity to understanding the customer;
- You are dynamic, flexible, and  stress resistant;
- You have the  business fiber and team spirit;
- You are organized and flexible;

- You are eager to learn and to progress;

- You have specific knowledge of the of social media environment  (language, codes, actors) and their features;
- You master Office Tools (e.g. Office 2010);

Conditions de travail

 

- A job in a company offering an attractive brand and a product, with an excellent reputation.

- The cumulative benefits a growth structure and an international framework.

- An informal work atmosphere and an environment in which learning and adaptability are valued.

- A real challenge in a complex and exciting service.

- A competitive salary package at the height of your skills.

Visitez www.selecthr.be pour plus d’informations sur l’offre d’emploi CUSTOMER SERVICE OFFICER (M/F) ou postulez directement en ligne via CUSTOMER SERVICE OFFICER (M/F)