Helpdesk Personnel (m/f)

vendredi 7 avril 2017
Date limite
dimanche 7 mai 2017
Unique Brussel Arts Office
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Unique office is specialised in the recruitment for more than 40 years.

Job Description
For our client, a European organisation in the medication sector, we are looking for an IT support officer for a project until 2019 aiming at uniting medication verification in Europe.

The duties and responsibilities refer to the On-boarding Process of Pharmaceutical Companies from all European countries onto a central European Data Hub that is managed under the responsibility of our client. They can be structured under the following headlines:

Execute our client's IT/ technical On-boarding Process

  • Advise new On-boarding Partners (OBPs) on the IT/ technical connection to the EU Hub
  • Carry out the technical / IT on-boarding process
  • Support and guide new OBPs through a web-based portal
  • Response to customer requests (customer support)
  • Execute technical support of OBPs and their external service provider(s)
  • Document management/archiving
  • Support alignment and improvement of the on-boarding process
  • Support quality management processes in place
  • Preparation of presentations, workshops, user trainings and webinars

Job Requirements
As an ideal candidate, you will have :

  • A Bachelor's degree in an IT-related field OR have an experience in this field (junior profiles accepted)
  • An excellent knowledge of English;
  • A knowledge in any other European language is a strong asset
  • strong technical and IT skills
  • Proficiency in MS Office
  • Elementary skills in project management
  • Excellent time management skills and ability to prioritise work
  • Attention to detail and problem solving skills
  • Capacity to work independently, meticulous and with little supervision
  • Good written and verbal communication skills
  • Experience gained in a multicultural environment (strong asset).

Salary and Benefits
We are offering a temporary assignment for at least a year and a half. Possibility of a longer contract after 2019.
Interesting salary depending on experience and different advantages