Open-ended contract!
mercredi 12 avril 2017
Date limite
vendredi 12 mai 2017
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein
Description de l’entreprise

Our client is a large company located in Belgium and specializing in international distributor of equipment for mines and quarries, construction and container handling.

We are looking for a PRODUCT SUPPORT MANAGER (H/F)

Description de la fonction
  • Develops and maintains effective quality feedback processes to support the OEM’s
  • Ensures that the management and distribution of all technical information received from the Organization (warranty department, service & parts department, projects department, sales department, local entities) are in place and monitored
  • Ensures the local people functionally linked to product support acquire necessary training on new products and technologies
  • Prepares and submits required reports and feedback (including statistics and progress reports on product support issues) to BIA management
  • Conducts regular meetings and training sessions to communicate product support updates and policies (SPPM), to develop specialized skills and to encourage employee participation and personal growth
  • Follow-up Parts & Service news/TSI and related technical documentation
  • Reviews acceptance (technically) of warranty claims towards OEM’s
  • Conducts regular meetings and organizes monthly reporting on product support topics (Technical issues, FC’s, TSI’s, etc) with OEM’s
  • Possibility to manage one or several product support engineers according to the size of the fleet
Exigence pour la fonction
  • Mechanical Engineer diploma or equivalent
  • Min 2-3 years’ experience as Technical Engineer
  • Customer support oriented
  • Technical support oriented
  • Product process & KPI oriented
  • OEM’s communication/negotiation skills
  • Presentation/training skills
Conditions de travail

Open-ended contract!

Visitez pour plus d’informations sur l’offre d’emploi PRODUCT SUPPORT MANAGER (H/F) ou postulez directement en ligne via PRODUCT SUPPORT MANAGER (H/F)