Customer Care Ambassador

2 jours restants

mercredi 26 avril 2017
Date limite
vendredi 26 mai 2017
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

For our customer situated in Woluwe we are looking for several Customer Care Ambassadors.

Your job
Reporting to one of our Team Leaders Customer Care, your responsibilities will cover administrative/support tasks
related to customers.
After an intensive on-the-job training, you will be an expert in Ingenico Payment Services products and services, allowing you to take
part in:

  • Merchant contract management: accuracy check of information provided by the merchant
  • Creation and set up of accounts for high-profile merchants
  • Payment method activation for merchant accounts
  • Password administration for newly registered merchants
  • Incoming Administrative Request handling by mail, tickets and phone (contract and invoice duplicate requests, billing information changes, etc.)
  • Filing and treatment of official documents
  • First contact for financial issues (invoices, credit notes, payment terms, etc.)
  • Screening of the admin mailbox and ticketing system, as well as taking appropriate action
  • Backup for the sales team (mainly by phone)
  • Active collaboration in projects

Job Requirements
Your qualities

For this challenging position, we need a talented individual with strong administrative and organizational skills.
Our candidate should fit following requirements:

  • Bachelor Degree with preferably 1-2 year(s) experience in a similar position
  • Perfect in Dutch; Fluent in French and English
  • Good communication skills
  • Flexible and able to adapt to a fast-paced environment
  • Team spirit
  • Independent and willing to take initiative
  • Problem-solving
  • High drive for result, combined with an eye for detail

Salary and Benefits
Are you the colleague our customer is looking for ?

Send us your CV + motivation letter to with the reference 114-3974