Customer Engineer

Flemish Brabant, Leuven
lundi 15 mai 2017
Date limite
jeudi 15 juin 2017
Joris-Karl Pottier
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
Temps de travail
Temps plein

We are looking for candidates with an education at an Associate Level in Electrical Engineering (Mechatronics). Candidates typically have experience in repairing and maintaining bigger equipment, preferably at customer sites.

Client Details

Our client is a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. the core of their expertise is based on modifications on materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality.


Key Responsibilities

  • Proficient on MDP or DSM toolset and demonstrates ability to acquire additional systems and applications.
  • Performs startup activities through Tier II with limited support.
  • Responds to fab issues by communicating with other engineers and participating in escalation conference calls.
  • May participate in projects to reduce costs and increase uptime.
  • Completes quality repairs.
  • Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
  • May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings.
  • Verifies operational quality of system equipment.
  • Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
  • Can perform most retrofits on equipment.
  • Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
  • Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.
  • Demonstrates strong interest and knowledge of the customer's business.
  • Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations.
  • Solicits customer feedback and understands the impact of various actions/decisions on the account.
  • Develops and executes corrective action plans.
  • Performs BKM's - Actively engages in the use of knowledge management systems.
  • Complies with all IP guidelines and all safety procedures and consistently demonstrates safety as a value.

  • Profile

    Functional Knowledge

    • Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area

    Business Expertise

    • Uses knowledge of how the team integrates with others to accomplish the team objectives
    • Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge


    • Provides informal guidance and support to more junior team members

    Problem Solving

    • Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures


    • Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency

    Interpersonal Skills

    • Explains technical information within the team

    Job Offer

    Primary Location
    Leuven (Belgium)

    Customer Service & Support

    Day Job

    Yes, 20 % of the Time

    Consultancy (6 to 9 months) + hiring under client's payroll