P FT Customer Service Representative NL-ENG

Recruteur
Région
ANDERLECHT
Publication
lundi 15 mai 2017
Date limite
jeudi 15 juin 2017
Réf
99FAEUNQ-BE
Contact
Unique Brussel Customer
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temporaire
Temps de travail
Temps plein

Our client provides essential healthcare barrier protection against injury, infection and contamination for millions of people in industry, in medicine, at home and in special environments, such as pharmaceuticals and microelectronics.

Job Description
Start immediately - option contrat fixe RESPONSIBILITIES & SPECIFIC ACCOUNTABILITIES 1. Act as prime contact person for the customers of his/her portfolio 2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible 3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer 4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system 5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team 6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback 7. Give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders

Job Requirements
A. KNOWLEDGE AND EXPERIENCE

  • University degree or equivalent
  • At least 3 years of experience in an international customer support position
  • Fluent Dutch and English, French is a plus, and good oral and written knowledge of another European language
  • PC literate: sufficient knowledge of PC and network and standard packages used under Windows
  • Analytical capabilities, able to interpret reportings, listings, numbers and forecasts

    B. PERSONAL SKILLS
  • Has a passion for the customer (customer-focused)
  • Commercial attitude
  • Excellent communication skills
  • Stress resistant
  • Team player
  • Dynamic, creative and assertive
  • Performance and quality driven
  • Flexible and able to work in a changing environment

    C. SUPERVISION
    none


Salary and Benefits
Start immediately - option contrat fixe