Customer Service Representative (German/English)

Région
Antwerp
Salaire
Negotiable
Publication
mercredi 24 mai 2017
Date limite
samedi 24 juin 2017
Réf
554354/001
Contact
Wim Beke
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein
  • International company based in Antwerp
  • Customer Service Representative (German/English)

Client Details

Our client, an international company in the Fashion industry, is looking for a Customer Service Representative with a strong knowledge of the German language. The head office of the Customer Service department is based in the city center of Antwerp.

Description

As a Customer Service Specialist you are responsible for the following tasks:

  • Providing support to facilitate sales
  • Achieving the best possible daily service for all customer requirements
  • Acting as a first-line of contact for order intake, processing, order deliveries and customer complaints
  • Processing returns, credit notes and replacement requests for product faults, delivery errors...
  • Providing pro-active technical and commercial advise as well as proposals for additional or complementary products
  • Providing the Regional Sales Team with all relevant sales reports in order to manage the region

You will report to one of the Customer Service Team Leaders.

Profile

  • Bachelor Degree in Business Management or Sales
  • At least 3 years of related work experience in Customer Service
  • Strong language skills in German and English
  • Hands-on mentality
  • Strong organisational and problem solving skills
  • Intercultural sensitivity
  • Helpful and reliable
  • Positive mindset

Job Offer

  • A Customer Service position in an international company based in the Antwerp city center
  • The possibility to use your language skills
  • A competitive salary package