Customer Service Representative (NL/FR/EN)

Région
Zaventem, Flemish Brabant
Salaire
Negotiable
Publication
mercredi 31 mai 2017
Date limite
vendredi 30 juin 2017
Réf
554437/001
Contact
Annabel Joris
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

As Customer Service Representative (NL/FR/EN) you will be part of a multinational company and handle customer inquiries, in the region of Zaventem (Brucargo).

Bedrijfsomschrijving

Our client is a multinational company, specialised in airfreight and located in Zaventem (Brucargo).

Omschrijving

Tasks of the Customer Service Representative (NL/FR/EN):

  • you will actively participate in ensuring a maximum of client retention and satisfaction
  • you will pro-actively manage day-to-day relations with many clients (airline companies)
  • be the spokesperson and intermediary for all operational client requests and complaints
  • you will assist and implement good services within your business unit
  • you will monitor and assure quality and service levels
  • gather objective date on client (service) issues to smoothen and improve discussions and negotiations

Profiel van kandidaat

Profile of the Customer Service Representative (NL/FR/EN):

  • you have a very good level of Dutch and French, good operational level of English
  • you have min. 2 years of relevant experience (customer care, customer service, ...)
  • experience in a relevant sector is a plus (airfreight, logistics, ...)
  • you have strong communication skills and show empathy
  • you are client & result oriented
  • you are a problem solver and you are stress resistant

Aanbod

You will receive a very nice salary package with fringe benefits such as meal vouchers, group insurance, hospitalization insurance, etc.