Customer Service Representative ENG-IT (h/f)

Recruteur
Région
ANDERLECHT
Publication
lundi 19 juin 2017
Date limite
mercredi 19 juillet 2017
Réf
A1222UNQ-BE
Contact
Unique Anderlecht Office
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temporaire
Temps de travail
Temps plein

Healthcare Sector

Job Description
As Customer Service Representative (EN-IT) you report to the Lead CSR of your region, provide maximum customer satisfaction by efficiently managing:

  • The customer portfolio of his/her business or region
  • All internal customer service related processes in close cooperation with his/her internal customers like Sales, Technical Services, Logistics, Marketing and Credit & Control

1. Act as prime contact person for the customers of his/her portfolio
2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback
7. Give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders

Job Requirements
KNOWLEDGE AND EXPERIENCE

  •  University degree or equivalent
  •  At least 3 years of experience in an international customer support position
  •  Fluent Italianand English, Dutch and French are aplus
  •  PC literate: sufficient knowledge of PC and network and standard packages used under Windows
  •  Analytical capabilities, able to interpret reportings, listings, numbers and forecasts


PERSONAL SKILLS

  •  Has a passion for the customer (customer-focused)
  •  Commercial attitude
  •  Excellent communication skills
  •  Stress resistant
  •  Team player
  •  Dynamic, creative and assertive
  •  Performance and quality driven
  •  Flexible and able to work in a changing environment



Salary and Benefits

  • Transport refund
  • Meal voucher
  • Attractive salary