Head of IT Production

To define
mercredi 5 juillet 2017
Date limite
vendredi 4 août 2017
Head of IT Production
Type de contrat
Temps de travail
Temps plein
Job Mission

The Head   of IT Production Belgium will be part of the EMEA IT Production team, reporting   to the Head of EMEA IT Production and country CIO.
The   mission is to further increase the stability, efficiency, control and   security of our IT production services.
The main   parts of the mission will be :
Team management   – lead the IT Production Belgian teams (5 internals, 2 externals and service   contracts) including: service management, end user support, infrastructure coordination,   applications support and transition teams.
Cost management   – Define and Follow up of the IT Production yearly budget
Vendor management   – Manage the It Production’s vendors relationship
Audit follow-up
Act as Customer Service Manager for all IT   Production services for the different stakeholders (business, operations, IT   team, … )
Act as Manager on duty during IT production   incidents to manage escalation towards business
Key Accountabilities
* Single   point of ownership and escalation for the Business for all Production   matters, facing off to the wider IT Production areas delivering services into   Belgium
*   Client Communication & Relationship Management; liaise   closely with the business sponsors to communicate incidents, system status,   and ensure effective escalation processes
*   Responsibility for leading audit assessments and managing issue   closure
*   Cost Ownership of the IT Production Budget
* Monitor   and proactively manage the vendor support teams working with IT Production
*   Owning HR relationship for local IT Production organization
*   Regularly communicate the strategic direction of the IT   Production organization to the business

Key Profile  
-         Experience as an Infrastructure / Production Services Manager /   Service Level Management
-         Experience in incident/problem management and root cause   analysis of problems
-         Experience managing off and on shore vendor teams and resources,   including commercial models
-         Experience in infrastructure technologies and core services,   including networks, database & operating system, and end user services
-         Experience in an ITIL environment
-     Experience in IT services delivery in   international environment  
-         Experience within Proven track record of service delivery in an   investment/retail banking environment    or Financial Services domain
-         Experience in the risk and compliance management domain
-         Budget Management
-         Management Experience of operational and support teams
-         ability to work with the strategic development teams to ensure   production management requirements are met

Key Competenties
-         Team Player - Willingness to share information and follow Group   standards
-         Confident manner - Business awareness and well presented, be   able to work closely with users
-         Good oral and written communication: a confident communicator is   essential in this role.
-         Flexible - keen to learn new technologies and to extend business   knowledge
-         Demonstrable success in meeting deadlines and operating with   clients and vendors
-         Flexible and stress resistant
-         Structured and organized approach
-         Fluent in English, French and/or Dutch
-         Degree level qualification, preferably in a Technology   discipline