Junior Service Engineer (H/F)

Braine-l'Alleud (Commune), Nivelles
lundi 10 juillet 2017
Date limite
jeudi 10 août 2017
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Carrying-out preventive maintenance and repairs to analytical instruments mainly at one specific customer site. Built a professional relationship with the client
Operational Client relations
Responsible for maintaining professional contacts with the client, relieving the client of any concern during all phases of the job with the goal of maintaining customer satisfaction in the area of service and support and enhancing the relationship with the client by identifying and reporting complaints
Responsible for communicating with the customer about activities and providing information about schedules of planned and unplanned maintenance
Responsible for the registration of sales leads
Responsible to provide the customer with Service Reports and if needed Pm protocols
Operational Services
Responsible for the execution of repairs, maintenance and validation of laboratory instruments and their accessories driven by the one source service organization
Responsible for ensuring that all tools and test equipment are calibrated and valid to perform service required
Responsible for correctly delivering maintenance and repairs and performing these tasks within the set timeframe, response time, first time fix
Responsible for ensuring service within set compliance boundaries
Responsible for the planning and scheduling of his attribued maintenance work making use of the maintenance planning
Responsible for keeping knowledge of serviced instruments up-to-date, inclusive instruments software and other peripherals
Participating in external and internal training courses in the field of technical and commercial skills, personal development and organisational development
Responsible for taking measures on behalf of oneself and the customer, regarding safety, health and environment
Providing an active contribution to meetings such as the service meetings

Profil Higher degree in engineering or chemistry
Minimum two years of relevant work experience
Scientific and technical background or knowledge in relevant disciplines is a definitive plus
Proven interpersonal and team skills
Good analytical skills to solve problems autonomously
Exhibits an assertive personality with a strong bias for action and is result oriented
Ability to work under time constraints, maintain alertness and concentration, work safety with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Languages : French and English both spoken and written Nous offrons Merci d'envoyer votre CV avec lettre de motivation