Customer Service Representative - English/Italian

Région
Flemish Brabant, Strombeek-Bever
Salaire
Negotiable
Publication
lundi 10 juillet 2017
Date limite
jeudi 10 août 2017
Réf
555127/001
Contact
Annabel Joris
Secteur
Électronique
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

As a Customer Service Representative - English/Italian, you will be responsible for handling a customer portfolio from A-Z, for an international company located in Strombeek-Bever.

Client Details

Our client is an international leader in high-end domestic appliances, located in the region of Strombeek-Bever.

Description

As a Customer Service Representative - English/Italian you will:

  • process all incoming orders from trade partners and sales representatives
  • handle the UK market and be the back up for Italy
  • stay in contact with your customers and inform them on order statuses, expected delivery dates, etc.
  • handle problems as they emerge and process complaints in a qualitative way
  • monitor the delivery process, handle return requests and coordinate product availability
  • follow up on backorders
  • assist and support sales representatives in the field (deliver customer and sales data, etc)
  • support fairs

Profile

Profile of the Customer Service Representative - English/Italian:

  • you have a bachelor degree and min. 2 years of experience in a relevant position (sales support, customer service)
  • you have a very good knowledge of English and Italian, any other language is a big plus
  • you are proactive, stress resistant and sociable
  • you can work independently and in team
  • you have experience with SAP (SD module) and Excel

Job Offer

Besides a competitive salary and fringe benefits, you will work with a truly international team. You will get responsibility and a variety of tasks, with the possibility to learn, develop yourself and grow in the company.