Operational Service Engineer

Recruteur
Région
Brussels
Publication
mardi 11 juillet 2017
Date limite
vendredi 11 août 2017
Réf
76DDEXPE-BE
Contact
Magda Raduly
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Free-lance
Temps de travail
Temps plein
LOCATION Brussels,1200 CONTRACT TYPE Freelance contract JOB CATEGORY ICT

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Operational Service Engineer

Would you like to increase your knowledge and skills in the area of QoS and QoE and become a multifunctional Engineer able to take over reporting and analysis tasks?

Would you like to be part of the Quality & Performance Team and report directly to the Operational Service Team Manager?

You will act as a “Quality of Service” management generalist with a focus on Mobile service related topics.

You will be assisting the Operations Service Managers in accomplishing:

-Trend monitoring and reporting all mobile QoS/QoE figures (KPI's);

-Post analysis of deviances from Quality standards and triggering/follow up of the incident and problem processes;

-Daily tool settings, management and administration.

You will be bringing your expertise at a higher level in all areas of QoS/QoE (including mobile services).

You will participate to internal projects related to the improvement of service monitoring tools and processes.

As part of Quality & Performance, you will work in close collaboration with the Network Performance Team.

Organisation description:

Would you like to increase your knowledge and skills in the area of QoS and QoE and become a multifunctional Engineer able to take over reporting and analysis tasks?

Would you like to be part of the Quality & Performance Team and report directly to the Operational Service Team Manager?

You will act as a “Quality of Service” management generalist with a focus on Mobile service related topics.

You will be assisting the Operations Service Managers in accomplishing:

-Trend monitoring and reporting all mobile QoS/QoE figures (KPI's);

-Post analysis of deviances from Quality standards and triggering/follow up of the incident and problem processes;

-Daily tool settings, management and administration.

You will be bringing your expertise at a higher level in all areas of QoS/QoE (including mobile services).

You will participate to internal projects related to the improvement of service monitoring tools and processes.

As part of Quality & Performance, you will work in close collaboration with the Network Performance Team.

Job description:

-You will monitor Mobile services test results.

-Analyze and report QoS/QoE trend deviations by raising incident and problem tickets according to the “incident and problem management policy”.

-Follow up all raised issues until full QoS/QoE restoration.

-Ensure the proper escalation process is triggered for any identified/suspected risk.

-Assess test results reliability and report any suspected issues. Actively participate to the continuous evaluation of the installed test methodologies (data quality audit, tool upgrade roadmap follow up, new technologies/vendors, etc.).

-Keep your knowledge/expertise on mobile services continuously updated, including commercial aspects (service features) and technical enablers (IT infrastructure and Networks). Support the process of keeping the necessary related paper-works/data bases updated.

-Participate to the development, documentation and implementation of test scenarios for routine and specific QoS/QoE tests. Support the development and the implementation of related scripts. Assess the overall quality of all test systems (including tool, scripting, etc.).

-Follow up all Standards evolutions (ITIL, ETSI) to support the development of Key Quality Indicators (KQI's) according to international recommendations. Develop, document and implement processes to monitor and report KQI figures.

-Participate in setting QoS/QoE levels for all KQI's from literature, historical data and business requirements. Ensure proper results recording and reporting according to internal procedures and business/ICT requirements.

-Support all related projects such as tool upgrade, acquisition of new tool, KQI development and implementation, etc.

-Assist the Operational Service Managers in managing the Mobile service, including process monitoring.

Profile:

-Knowledge of office standard PC tools such as Word, Excel, Power Point, etc.

-Good statistics metrics handling skills and good knowledge of basic theory of probability.

-General knowledge of mobile telephony Services and technology (2G/3G/4G, CS/PS).

-Good knowledge of IT infrastructure/Networks/Telecommunication.

-Basic IT scripting skills and knowledge. (VBA/PERL/Python, Access)

-Fluent in English.

We would be extra happy if you:

-Have knowledge of Dutch and/or French

-Have working experience as Junior Engineer in mobile/IT telecommunications (Service Delivery Engineer, Network Performance Engineer, Network Quality Engineer, etc.)

Offer:

Great opportunity as Operational Service Engineer Mobile to deepen your knowledge in all areas of QoS/QoE (including mobile services).

Nr Erk./Registr. N°Agt/Enrgt : Vlaanderen VG .1834/B, Brussel Bruxelles 00263-405-20121121, Wallonie W.RS.657