Functional analyst BSS
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Functional analyst BSS Organisation description: Job description:
Senior Functional Analyst for BSS Sales & Customer service team Job description Working in a team of functional and technical analysts handling projects on the BSS S&CS systems The BSS S&CS systems consist of all IT applications that are used to support business processes: Customer management Appointments & ticketing Communications Credit check Fraud management Contact center Call routing IVR Product management Product holding Best offer Order management Order intake Order confirmation OMS & troubleshooting Cooperation with other teams to realize projects End-to-End Online team - Customer facing web applications & apps BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed OSS team: technical order management & fulfillment Expertise required in BSS O2B & Customer Care within Telecom SOA architecture Analysis for custom software development Technical background is a plus Language requirement: Fluent spoken and written English is a must NL or FR is a plusNr Erk./Registr. N°Agt/Enrgt : Vlaanderen VG .1834/B, Brussel Bruxelles 00263-405-20121121, Wallonie W.RS.657