Retail District Manager

Région
Brussels
Salaire
Negotiable
Publication
mercredi 19 juillet 2017
Date limite
samedi 19 août 2017
Réf
555162/001
Contact
Florence van den Berghe
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

Retail

District Management

Client Details

My client is a key actor in the self-storage industry.

Description

The District Manager has the overall responsibility and accountability for the stores in his district. He manages and coaches the store personnel in order to achieve operational business objectives, sales targets and customer satisfaction through implementing the company's strategy and always compliant with the company's mission and values.

He will report to the Market Manager.

RESPONSIBILITIES

  • People Management

Trains and coaches store employees to succeed. He will be in charge of 7-10 stores depending on the store proximity and the business results of the stores in his district

Hiring and firing responsibility; consistently applies the company employment policies, practices and processes

In charge of store personnel's performance reviews against required job competencies; conducts formal performance reviews using established tools. Designs individual development plans together with employee to link employee growth goals to business objectives and the company strategy.

  • Sales and customer focus

Analyzes the sales results of each store and takes action in order to achieve sales objectives

Identifies and analyzes customer inquiry trends, patterns and issues.

Identifies target customers and subsequent required actions in partnership with Marketing and Market Manager; develops and implements appropriate local marketing plans.

Performs competitive analysis and defines competitive advantages for the district and will report those to the Market Manager.

  • Property Management

Takes action for al Repair & Maintenance issues that are reported on a Store level. Oversees and resolves them through appropriate channels.

  • Operational excellence

Takes accountability for all operational processes; effectively guides planning and staffing at the store level.Accountable for the correct execution of all administrative processes and procedures on Store level.

Ensures that all stores in district meet the company operational standards; including personnel and property and office requirements.

Profile

A higher degree or equivalent through experience

3 to 5 years of people management experience within a retail multi-site environment

Fluent in French and Dutch
Good operational level of English

Proficient in MS Office applications

Competencies

Drives team action to achieve business results

Is the living example of customer orientation in the company (internal/external), bringing it to a new, higher level

Establishes a positive sales culture by inspiring and educating others

Translates the company strategy or a given strategic direction to team

Acts as a change agent, "selling" and implementing change effectively

Gets the best out of one's team by actively monitoring and evaluating performance and steering where required

Implements optimal staffing of the team, and ensures continuous development of own team by establishing a growth environment

Effectively influences others and gains collaboration by persuasive two-way communications

Prioritises own and team's work, is decisive and takes initiative beyond call of duty

Promotes co-operation within own team and between teams, and acts as an example of effective teamwork

Job Offer

My client offers you the opportunity to join the Market leader in self-storage, and a dynamic team environment. In addition, we offer a competitive salary and generous extra legal benefits including company car.