Customer Service Assistant
That's XPE. For one of our clients we are looking for: Customer Service Assistant Organisation description:
XPE is looking for a bilingual (NL-FR) Customer Service Assistant to sign a permanent contract at our client. Our client is a global leader in generic pharmaceuticals and biosimilars. This person has a key role within the company to ensure that the voice of the customer is always listened and understood. Your mission is to deliver Customer Satisfaction by providing timely, responsive service and build long term relationships with integrity, simplicity and a passion for excellence.Job description:
You are the voice for the customer, this means that you listen well, are responsive and demonstrate a sense of urgency in all cases. Striving to maximize customer* satisfaction is your goal. You will achieve this goal by correct and timely handling of order processing and this not only for dual flow SAP/SF+, but also for back order ( retail & hospital ) and sample dotation management, including billing, credit Nota , complaints and returns.
- Customers = Wholesalers, hospitals, pharmacists and internal departments.
The orders for psychotropic are processed including strict reconciliation according to FAGG rules. On daily basis, you issue KPIs reports internally and follow up on the picking/delivery process with the warehouse and distribution. Finally you actively participate in the maintenance of SOPs and you support audit requests.Profile:
Dutch and French hold no secrets from you and you can effectively and fluently communicate in both languages. It's a must that you have a strong sense for organization and a pro-active, customer-oriented and flexible attitude. If you have SAP system experience, this is a huge PLUS. And finally, if the words: stress resistant, curious, dynamic and precise; cover your personality, you are the (wo)man for this job!Offer:
You are offered a permanent full time contract and on the client's payroll with a competitive salary package including extra-legal benefits. You will work for an energetic and driven global generic and biosimilar leader within an entrepreneurial culture and challenging learning environment for all associates with an ongoing focus to develop people.
XPE Personnel Services NV/SA: Flanders: VG15/BU, Brussels: B-AA5.031, Wallonia: W.RS.002/W.INT.002 XPE Group NV/SA : Flanders: VG1834/B, Brussels: B-AA11.007, Wallonia: W.RS.713