Technical Account Manager - Healthcare industry

Région
Zaventem, Flemish Brabant
Salaire
Negotiable
Publication
vendredi 4 août 2017
Date limite
lundi 4 septembre 2017
Réf
555521/001
Contact
Charles Jean
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein
  • Technical Account Manager / Sales Support
  • Healthcare service industry

Client Details

Our client is a major service provider in the healthcare industry.
To sustain their growth they are currently looking for a Technical Account Manager to support the sales team.

Description

As a Technical Account Manager your responsibilities will be as follow:

  • Maintain a high level of customer service, customer satisfaction
  • Maximize revenue through upselling opportunities offered through our software & services solutions
  • Coordinate all the actions related to the allocated customers in close collaboration with the Sales team
  • Maintain long-term professional relationships with his clients by delivering expertise and business results.

Other responsibilities are:

  • Be responsible for the allocated clients and ensure the highest quality of services;
  • Responsible for new sales within existing portfolio;
  • Identify and maintain excellent relationships with key decision makers at the respective customer organization;
  • Provide guidance and expertise;
  • Support proactively to overcome obstacles with the account;
  • Ensure customer satisfaction by offering the products and solutions that best meet the customer's needs
  • Facilitate the resolution of problems by involving the concerned individuals (internal and/or external);
  • Understand the local and regional market trends and update his/her knowledge;
  • Cooperate with the Sales Specialists to ensure a high level of service and quality excellence in order to ensure the success of the operations and projects;
  • Perform customer training.Participate in cooperation with the Sales team in the customer pricing offer;
  • Maintain a high level of product knowledge through self-learning, training and sharing best practices within the team.

Profile

As a Technical Account Manager you fit the following requirements:

  • Bachelor or Master degree with 2 to 4 years of experience within Technology (SW, Professional Services
  • Customer-oriented personality with positive drive and a pragmatic, innovative approach;
  • Excellent team player within a matrix structure and with autonomy
  • Ability to manage multiple projects, setting priorities and deliver as agreed.
  • Affinity in healthcare or pharmaceutical industry is a Plus
  • Excellent Customer Service skills, rigorous, empathy.
  • Presentation and business development skills.
  • Ability in maintaining long-term relationships at all levels.
  • Passionate by new technology;
  • Languages: Dutch (native speaker), French and English.

Job Offer

As the successful technical Account Manager you will have an attractive salary in line with your experience.