German markets - Custromer Service Developper

6 jours restants

Région
Flemish Brabant, Drogenbos
Salaire
€2400 - €3000 per month + Meal vouchers, ADV days
Publication
mardi 29 août 2017
Date limite
vendredi 29 septembre 2017
Réf
555602/001
Contact
Pauline Swolfs
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

Be the main internal point of contact for the customer. Responsible for order entry and order follow up + dealing with
all type of customer originated enquiries.

Client Details

Our client is recognised as a speciality chemicals pioneer and known for professionalism and for offering the broadest portfolio of high quality, innovative chemical additives

Description

As German Customer service representative you are responsible for following tasks:

  • To contribute in a manner that increases the loyalty of the customers to ensure prompt, accurate and cost-efficient order management
  • Pursue timely communication, shipment and documentation through assertive & cooperative communication
    with sales/BU, supply chain, credit and regulatory

  • Ensure that customer master data & customer's special instructions are correct & up-dated in SAP
  • Maintain & timely update of prices in the ERP system, with proper filing & tracking of quoted price lists
  • proactively track development of complaint status in the system, notify customers and sales until the closure of the complaint

Profile

For this position we are looking for someone with following profile:

  • 1-2 year in customer service roles

  • Demonstrated service oriented attitude under all situations and capability to set priorities correctly
  • Fluently in German, good knowledge of English and/or Dutch and/or French is an asset
  • High focus on pro-active approach with the ability to anticipate problems and solve them right at the onset.
  • Be able to work in a rapidly changing environment and to work in a multicultural environment
  • Computer skills (eg SAP/ Microsoft applications)

  • Proactive & follow up initiative.

  • Able to work independently, Take initiative, Team player

Job Offer

Our client offers a competitive salary with learning and training possibilities within the company. You will be part of a fast-changing environment and a dynamic team. You will have space for personal and professional development.