German markets - Custromer Service Developper

Flemish Brabant, Drogenbos
€2400 - €3000 per month + Meal vouchers, ADV days
mardi 29 août 2017
Date limite
vendredi 29 septembre 2017
Pauline Swolfs
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Be the main internal point of contact for the customer. Responsible for order entry and order follow up + dealing with
all type of customer originated enquiries.

Client Details

Our client is recognised as a speciality chemicals pioneer and known for professionalism and for offering the broadest portfolio of high quality, innovative chemical additives


As German Customer service representative you are responsible for following tasks:

  • To contribute in a manner that increases the loyalty of the customers to ensure prompt, accurate and cost-efficient order management
  • Pursue timely communication, shipment and documentation through assertive & cooperative communication
    with sales/BU, supply chain, credit and regulatory

  • Ensure that customer master data & customer's special instructions are correct & up-dated in SAP
  • Maintain & timely update of prices in the ERP system, with proper filing & tracking of quoted price lists
  • proactively track development of complaint status in the system, notify customers and sales until the closure of the complaint


For this position we are looking for someone with following profile:

  • 1-2 year in customer service roles

  • Demonstrated service oriented attitude under all situations and capability to set priorities correctly
  • Fluently in German, good knowledge of English and/or Dutch and/or French is an asset
  • High focus on pro-active approach with the ability to anticipate problems and solve them right at the onset.
  • Be able to work in a rapidly changing environment and to work in a multicultural environment
  • Computer skills (eg SAP/ Microsoft applications)

  • Proactive & follow up initiative.

  • Able to work independently, Take initiative, Team player

Job Offer

Our client offers a competitive salary with learning and training possibilities within the company. You will be part of a fast-changing environment and a dynamic team. You will have space for personal and professional development.