IT Business solutions Manager

Mont-Saint-Guibert (Ville), Nivelles
mercredi 30 août 2017
Date limite
samedi 14 octobre 2017
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Purpose of the position

  • Support the company strategy development and growth via digital media, including the design of robust and innovative solutions
  • Manage projects for airline operations in compliance with operating model definition: plan, design, build and run
  • Control contracts and manage relations with suppliers to reduce the costs without impacting service and meet budgets objectives
  • Support the Chief Digital Officer decisions to propose new IT investments to improve ROI
  • Design and validate contingency plan for critical systems
  • Monitor IT market to keep up-to-date with technology and provide a leading advantage to the airline

Main activities and responsibilities

Business Development

  • Lead business projects to sustain the growth of the airline: on-time within the budget and in-line with the business requirements
  • Manage the company web sites development by conducting end-to-end projects with the collaboration of the business owner:
  • Define business requirements with stakeholders, developing RFP.
  • Solutions options assessment
  • Project execution until delivery, including deployment, early life support and transition to BAU
  • Monitor the RUN project performance, including the incident management and service monitoring
  • Ensure the company systems compliance with IT governance
  • Collaborate with Marketing department on business opportunities to provide them full support and technical expertise
  • Act as the reference for all kinds of architectures: software, network, business applications and security


  • Responsible for operating, managing and enhancing the e-commerce web site to provide competitive market lead.
  • Monitor service support:
  • Incident
  • Problem
  • Monitoring
  • Monitor service quality: continuity and performance management.

Budgets & Forecasts

  • Support Chief Digital Officer to elaborate the annual budget.

Profile Requirements


  • Any other duties that aim to the achievement of the department objectives within individual competences
  • Display a positive, open and cooperative behaviour in order to facilitate a good relationship inside and outside the department, avoid and help solve conflicts
  • Comply with Company policies, values and ethics
  • Comply with local, national legislations and health & safety standards
  • Report to hierarchy any hazards, non-compliances and risks whether to employees or to the company

Requirements and qualifications

  • University degree in Computer Sciences or Equivalent
  • Relevant experience in Passenger Services System (PSS) roll-out and day-to-day management (5-10 years)
  • Project management certification required
  • Experienced with payment gateway integration and fraud management is an asset
  • Experienced in airline software landscape: crew management, scheduling, hotac, pairing and EFB
  • Proven results to deliver web projects involving third party suppliers, departments and end-customers
  • High degree of expertise with Microsoft technologies; with Azure AD Premium, O365 suite, EMS, Skype for Business
  • Strong technical background (programming, database, network, security) required
  •  Marketing experience with organic SEO, Google Analytics and mass emailing is an asset
  • Continuous improvement minded
  • Excellent communication skills in English (other EU language are advantages)
  • Ability to manage multiple assignments in a multi-cultural & multi-site environment
  • Ability to prioritise and be proactive
  • Ability to work to tight deadlines, stress resistant
  • Analytical skills, creative thinking, problem solving and flexibility
  • Willing to travel and work outside regular office hours as required


  • A full-time position, permanent contract
  • A remuneration that will be in line with the industry standards + additional benefits