Customer Service Representative - Export

Région
Flemish Brabant, Zaventem
Salaire
€3000 - €3500 per month
Publication
lundi 4 septembre 2017
Date limite
mercredi 4 octobre 2017
Réf
543629/001
Contact
Annabel Joris
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

As a Customer Service Representative you will be responsible for clients in the Benelux region as well as Export for other countries. You will work at a pharmaceutical company, located in Zaventem.

Client Details

The company is located in Zaventem en internationally active within the Healthcare sector.

Description

As a Customer Service Representative - Export you will have following tasks:

  • take ownership of the full "order-to-delivery" process
  • develop an excellent relationship with customers and distributors
  • act as a SPOC (single point of contact) for all inquiries (price, substitutes), return requests, claims, etc
  • handle various documents such as export documentation, packing lists, ...
  • proactively look for solutions and other improvement opportunities with your "what else can I do" mentality
  • set priorities and use your organizational skills to multitask and take on challenges
  • support team members and strive to achieve business KPI's
  • maintain internal interaction with other departments such as Supply Chain, Pricing & Tender, Credit Control and the different country commercial organizations
  • maintain external interactions with hospitals, distributors and 3rd party logistics suppliers

Profile

Profile of a successful Customer Service Representative - Export:

  • Excellent level of Dutch with a very good level of French and English
  • min. 5 years of relevant experience as international customer service and/or supply chain (beyond call center or retail experience)
  • preferably a master degree within the field of Economics or Logistics
  • working knowledge of SAP (or another ERP system), Ms Office
  • Excellent phone communication and interpersonal skills with multiple functional groups (supply chain, product management, sales & marketing, finance, warehouse&transportation, external customers, ...)
  • Positive and flexible attitude
  • entrepreneurial and pro active spirit
  • result oriented, able to set priorities & organize tasks
  • stress resistant

Job Offer

As a Customer Service Representative - Export you will get the chance to work within an international and multicultural environment located in Zaventem. You will get a lot of responsibilities and contribute in strenghtening your department and the company. For this you will receive a very attractive salary package with fringe benefits.