Inbound Agent (m/f)

Recruteur
Région
BRUXELLES
Publication
mardi 5 septembre 2017
Date limite
jeudi 5 octobre 2017
Réf
B3C8AUNQ-BE
Contact
Unique Brussel Customer
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temporaire
Temps de travail
Temps plein

A famous car brand

Job Description

The Customer Relations Officer is reporting the Head of Aftersales, and is responsible for the coordination and management of the Customer Relations functions. This for all departments (aftersales , sales, product).

The Customer Relations Officer makes sure that all customer inquiries or complaints are registered, delegated, coordinated , solved and/or responded within a minimal amount of time. This in cooperation with the Contact Center, the Kia dealer network and the internal departments.

Job Requirements

Minimum Bachelor degree

Experience in similar function , but not necessarily in automotive.

Representative and very customer minded

Able to coordinate and manage an external team

Hands-on and autonomous nature and attitude

Challenge existing programs and processes

Fluent in languages French, Dutch and English, with excellent writing skills in French and Dutch

Willing to learn CR –specific systems (Siebel)

Salary and Benefits

- A fast growing and ambitious international company

- A challenge to a very interesting and varied role, highly autonomous and with real responsibilities

- An attractive salary package, pension plan, health insurance…