Customer Service Representative Export

Région
Antwerp
Salaire
Negotiable
Publication
vendredi 8 septembre 2017
Date limite
dimanche 8 octobre 2017
Réf
554870/001
Contact
Benjamin Verpoort
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

Are you interested in an export job where you can have a true impact? If you also speak Dutch, English and French, this job is for you.

Client Details

Our customer is a very successful niche player exporting vehicles and vehicle parts from Antwerp, Belgium to all kind of places in Africa.

Description

As a Customer Service Representative Export, based in Antwerp, you are the single point of contact for the customer and you facilitate the way they do business with the company across the different departments of the company.

  • Own full order life cycle
  • Work with the Forwarders to get goods exported in the correct way
  • Improve commercial position by developing close customer relationship
  • Follow-up payment behaviour of the customer and inform Sales Managers to ensure on-time payment
  • Administration in the ERP
  • Aim at full customer satisfaction
  • Receive and monitor complaints and assure prompt response to any customer request

Profile

As a Customer Service Representative Export youcorrrespond to following criteria:

  • Excellent knowledge of English, and Dutch spoken and written, good level of French is also required
  • Minimum business/commercial degree in higher education (min Bachelor level or equivalent)
  • Preferably 2 years of relevant logistics experience, starters with a good potential will also be considered
  • Excellent communication skills; written reporting, basic negotiation and customer contacts by telephone
  • Experience in working with ERP systems is an asset
  • Pro-active and stress resistant

Job Offer

This Customer Service Representative position is an opportunity to make the difference and contribute to the development of the company, as a part of a dynamic team.