Customer Service Assistant

lundi 11 septembre 2017
Date limite
mercredi 11 octobre 2017
Alison Botermans
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

You will provide support to the Customer Service Team in the Brussels Branch, executing operational tasks on a daily basis. The efficient completion of your tasks will be supervised by the Senior Associates.

Client Details

Our client is a large Corporate Bank that maintain relationships with their customers, promote real economic growth,and contribute to capital markets that serve society. The welfare of its employees is always top of mind.


Essential Functions

  • Handle Know Your Customer (KYC) files within the time frames given
  • Treat SIRON requests at the earliest convenience
  • Treat HOTSCAN requests immediately and make reminders at request of Compliance department until the release of the payment order
  • Perform administrative tasks in relation to Isabel including, but not limited to the creation and processing of Isabel contracts (E Banking and PKI) , inputting data into OVS/AS400, opening Customer Identification File creation, booking of fees and updating Isabel Customer List
  • Execute Global Cash Management System + (GCMS +) in creating and sending documents to customers as well as other offices, troubleshooting in GCMS + for the customers and training on-site for customers
  • Daily focus on Hub & Spoke transactions by providing support to Düsseldorf Remittance's department, Corporate Administration
  • Provide administrative support to the Customer Service team in relation to the management of SEPA payments, OVS booking of manual collection of fees
  • Perform administration and booking of guarantees (rental and commercial)
  • Where incidents occur, ensure that these are escalated on a timely basis and appropriate preventative measures identified and implemented
  • Support projects and initiatives from an operations perspective, including new products and market initiatives
  • Perform all outstanding reports, daily, weekly, monthly and quarterly for any internal or external purposes. Taking action in all reports within time frames given with no errors
  • Ensuring that tasks are completed, all checklists are adhered to and any issues are escalated where appropriate
  • Visit client with Relationship Manager to assist on GCMS+
  • Preparing and updating department manuals for Isabel and GCMS+( local payment system equivalent of multicash)
  • Supporting Corporate Banking department with their customer's requests concerning GCMS+, Isabel, payments, guarantees
  • Perform administrative tasks in relation to opening and closing of accounts , change of address, signatures and proxy
  • Assist the Head of Business Management, Belgium in the administration of any tasks needed in relation to the self-inspection activities of the Brussels Branch



Bachelor/Master degree in Sciences/Business Administration or equivalent experience in Financial industry is required.

Work Experience

Previous experience in Financial Management, Banking and/or Operations is desired.

Functional/Technical Skills and Knowledge requirements

  • Excellent communication and written skills in English, optional: French/Dutch/German
  • Ability to build professional relationships quickly
  • Numerically competent
  • Analytical skills
  • Ability to work accurately with excellent attention to detail.
  • Flexible working style and positive team player.
  • Process driven
  • Strong organisational skills
  • Good knowledge of back-office operations, preferably within a financial multi-national organisation
  • Working knowledge of Microsoft products (Word, Excel etc.)

Job Offer


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