Regional IT Production Head m/v

5 jours restants

Région
Groot-Bijgaarden
Publication
vendredi 22 septembre 2017
Date limite
dimanche 22 octobre 2017
Réf
37B22ADECHR-BE
Contact
Decraene Ingrid
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
Fixe
Temps de travail
Temps plein

Job Purpose:

 Ensure the performance of all IT for the region in close collaboration with the Regional IT head leading to satisfaction of the Business Customers.

 Ensure the stability and performance of IT Operations in the Region. Eg (non-exhaustive list) Phone, local network, local applications and underlying infrastructure,…\

 Ensure the delivery of a consistent and highly cost effective end to end workplace provisioning service across the region, in accordance with the “Branch Office” Services as described in the Adecco Service Catalogue

 Ensure that the Adecco Service Desk functions delivered within the Region including Incident Management, Request Fulfilment and Access Management processes as described in the Adecco Service Catalogue. All incidents and requests for global solutions are in the responsibility of the “Head of global Solutions Support Desk”

 Ensure the delivery of Data Centre and Group services where appropriate as described in the Adecco Service Catalog are available; ensure data center performance and operation is reliable and compliant with the respective SLAs; Services have to be compliant with internal and external audit requirements and local regulations

 Ensure the delivery of reliable connectivity (LAN/WAN) up to the office workplace (physical devices at the desk of the end-user), everywhere, anywhere according to agreed SLA's. This includes the connectivity to the physical locations (e.g. branches; head-quarters) as well as delivering fixed and mobile telecommunication solutions to the end-user

 Drive synergies across the business



Job Requirements

Main Accountabilities/Measured On:

 Accountable to the IT Production services delivered in the Region

 Customer satisfaction on the stability and performance of solutions/services delivered in the country

 Trend of IT production KPI's (availability, number of incidents, problem status, changes implementation)

 IT Financials indicators (Budget, Forecast and Actuals)

 Application of global OTD processes in the country

 Rollout of global initiatives in his area.

 Business Partner satisfaction through 360° feed-back

 Responsible on Compliance at regional level and for all remediation plan in collaboration with Audit teams and IT Security Risk and Compliance.


Stakeholders:

 Regional IT head

 External Partners, suppliers

 Security, Risk and Compliance

 IT Production managers

 Architecture

 Key Account Management

Main Tasks & Responsibilities:

 Represent IT Production in Region

 Attend regional ITLT to present status of IT Production and action plan progress if required by the regional Head of IT or other local board members

 Key contact for local operations escalations

 Identify and execute pro-active actions to ensure continued stability and performance

 Responsible for implementation and adherence of global IM/OTD processes.

 Managing Regional IT Production budget (budget, forecast and actuals)

 Work closely with BPs and Business Leaders to ensure direct feedback from business

 Provide recommendations that will ensure a customer focused, consistent and cost effective IT Production services

 Direct teams or suppliers that execute IMACD / soft IMACD activities

 Direct teams or suppliers that deploy and maintain infrastructure that support opening, moving and closing of physical locations

 Responsible for end user printing / Branch office printing

 Responsible for end user Voice devices and branch telephony support (excluding Voice/Data from a carrier perspective or the telephony solution itself as this will be in Network)

 Manage demand and capacity of the IT production teams in that country.

 Ensure Service Desks are run in accordance with agreed Service Level Agreements and is compliant with audit requirements (internal & external) and local regulations within the respective country

 Implementation and execution of the overall IT Production strategy within the country in charge

 Manage the efficient operation, maintenance and support for the following defined technology areas in the country:

o Networking (Wired and Wireless, incl. Cabling Standards)

o Communications (Incl. Voice, VOIP, IVR, CTI etc.)

o End User Devices and Tools related to networking

o Security (incl. Firewall, Proxy servers, IPS, Content Filtering, DNS etc.) if applicable

o Fixed and mobile telecommunication solutions

o Internet access and capacity

 Establish career development plans, training for direct reports and provide appropriate mentoring and coaching in line with HR principles.

 Conduct timely annual and interim performance reviews and set objectives to cultivate a culture of high performance. Ensure that the team develops requisite level of customer and technical knowledge to effectively manage relations with Adecco internal customers.

 Development and also Succession Planning with Business Partners and peers

Management Responsibilities & Decision Power

 Line Manager for all IT production staff within the Region with the exception of Global IT Production function


 Take part of Regional ITLT.

 Responsible for the provisioning IT production resources in the Region

 Responsible for the delivery of all IT Production services aligned with global IT Production guidelines.

 Support Roll out of all projects and implement the global IT Production strategy.

 Support Regional IT Head in developing ABCs and BCs for infrastructure projects.

Personal Attributes:

 Strong team player

 Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work

 Good ability to convince

 Ability to act under strong pressure and to manage efficiently crisis situations

 Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance

 Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

Professional & Leadership Experience:

 Minimum 3 years of experience in a IT Production position of comparable complexity

 Excellent and broad technology knowledge

 Excellent Infrastructure and Operations background

 Proven track record and experience of successful management of technical teams including career development, performance feedback and evaluation

 Experience in working within a Global company

 Experience in owning and managing a substantial Budget

Education & Training

 University degree preferably in technical subject or any comparable education.

 ITIL 3 certification

 Project Management education and experience

Minimum Requirements:

 Excellent command of language used in the country.

 Preferably physical present in the country

 Willingness and ability to travel

 Good to excellent command of English and the local country language(s).