Regional IT Production Head m/v
5 jours restants
- Temps de travail
- Temps plein
Ensure the performance of all IT for the region in close collaboration with the Regional IT head leading to satisfaction of the Business Customers.
Ensure the stability and performance of IT Operations in the Region. Eg (non-exhaustive list) Phone, local network, local applications and underlying infrastructure,…\
Ensure the delivery of a consistent and highly cost effective end to end workplace provisioning service across the region, in accordance with the “Branch Office” Services as described in the Adecco Service Catalogue
Ensure that the Adecco Service Desk functions delivered within the Region including Incident Management, Request Fulfilment and Access Management processes as described in the Adecco Service Catalogue. All incidents and requests for global solutions are in the responsibility of the “Head of global Solutions Support Desk”
Ensure the delivery of Data Centre and Group services where appropriate as described in the Adecco Service Catalog are available; ensure data center performance and operation is reliable and compliant with the respective SLAs; Services have to be compliant with internal and external audit requirements and local regulations
Ensure the delivery of reliable connectivity (LAN/WAN) up to the office workplace (physical devices at the desk of the end-user), everywhere, anywhere according to agreed SLA's. This includes the connectivity to the physical locations (e.g. branches; head-quarters) as well as delivering fixed and mobile telecommunication solutions to the end-user
Drive synergies across the business
Main Accountabilities/Measured On:
Accountable to the IT Production services delivered in the Region
Customer satisfaction on the stability and performance of solutions/services delivered in the country
Trend of IT production KPI's (availability, number of incidents, problem status, changes implementation)
IT Financials indicators (Budget, Forecast and Actuals)
Application of global OTD processes in the country
Rollout of global initiatives in his area.
Business Partner satisfaction through 360° feed-back
Responsible on Compliance at regional level and for all remediation plan in collaboration with Audit teams and IT Security Risk and Compliance.
Regional IT head
External Partners, suppliers
Security, Risk and Compliance
IT Production managers
Key Account Management
Main Tasks & Responsibilities:
Represent IT Production in Region
Attend regional ITLT to present status of IT Production and action plan progress if required by the regional Head of IT or other local board members
Key contact for local operations escalations
Identify and execute pro-active actions to ensure continued stability and performance
Responsible for implementation and adherence of global IM/OTD processes.
Managing Regional IT Production budget (budget, forecast and actuals)
Work closely with BPs and Business Leaders to ensure direct feedback from business
Provide recommendations that will ensure a customer focused, consistent and cost effective IT Production services
Direct teams or suppliers that execute IMACD / soft IMACD activities
Direct teams or suppliers that deploy and maintain infrastructure that support opening, moving and closing of physical locations
Responsible for end user printing / Branch office printing
Responsible for end user Voice devices and branch telephony support (excluding Voice/Data from a carrier perspective or the telephony solution itself as this will be in Network)
Manage demand and capacity of the IT production teams in that country.
Ensure Service Desks are run in accordance with agreed Service Level Agreements and is compliant with audit requirements (internal & external) and local regulations within the respective country
Implementation and execution of the overall IT Production strategy within the country in charge
Manage the efficient operation, maintenance and support for the following defined technology areas in the country:
o Networking (Wired and Wireless, incl. Cabling Standards)
o Communications (Incl. Voice, VOIP, IVR, CTI etc.)
o End User Devices and Tools related to networking
o Security (incl. Firewall, Proxy servers, IPS, Content Filtering, DNS etc.) if applicable
o Fixed and mobile telecommunication solutions
o Internet access and capacity
Establish career development plans, training for direct reports and provide appropriate mentoring and coaching in line with HR principles.
Conduct timely annual and interim performance reviews and set objectives to cultivate a culture of high performance. Ensure that the team develops requisite level of customer and technical knowledge to effectively manage relations with Adecco internal customers.
Development and also Succession Planning with Business Partners and peers
Management Responsibilities & Decision Power
Line Manager for all IT production staff within the Region with the exception of Global IT Production function
Take part of Regional ITLT.
Responsible for the provisioning IT production resources in the Region
Responsible for the delivery of all IT Production services aligned with global IT Production guidelines.
Support Roll out of all projects and implement the global IT Production strategy.
Support Regional IT Head in developing ABCs and BCs for infrastructure projects.
Strong team player
Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
Good ability to convince
Ability to act under strong pressure and to manage efficiently crisis situations
Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance
Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
Professional & Leadership Experience:
Minimum 3 years of experience in a IT Production position of comparable complexity
Excellent and broad technology knowledge
Excellent Infrastructure and Operations background
Proven track record and experience of successful management of technical teams including career development, performance feedback and evaluation
Experience in working within a Global company
Experience in owning and managing a substantial Budget
Education & Training
University degree preferably in technical subject or any comparable education.
ITIL 3 certification
Project Management education and experience
Excellent command of language used in the country.
Preferably physical present in the country
Willingness and ability to travel
Good to excellent command of English and the local country language(s).