Customer Service Representative (ENG/FR/IT)

Mechelen, Antwerp
mardi 26 septembre 2017
Date limite
jeudi 26 octobre 2017
Hannah Schepers
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Challenging Customer Service Position within the Pharmaceutical Industry. The company is a fast growing organisation that values its people and offers an international and innovative work environment.

Client Details

Our client is a leading player in the pharmaceutical industry that produces and sells innovative products worldwide. This young company is in full expansion and looking for a motivated Customer Service Representative. Will you be their new colleague?


  • You assist with complaints, orders, errors, account questions, billing, cancelations and other queries from your clients

  • You liaise between different departments in order to give your customer the best service
  • You collect and process order intake: you assist with the placement of orders, refunds or exchanges
  • You answer questions about warranties or terms of sale
  • You record and update account information
  • You recommend potential products or services to management by collecting customer information and analysing their needs
  • You facilitate shipping and transport enquiries


  • You are fluent in English, French and Italian. If you speak Dutch too, that's a plus

  • You have a bachelor degree (preferably within languages or an economic orientation) or you are similar through experience within an international sales organization
  • You have excellent analytical and organization skills. You communicate straight forward and you are able to multitask.
  • You work accurate and you are customer oriented
  • You are interested in the pharmaceutical/life sciences sector and in medical devices
  • You have a flexible mindset and you are open to changes
  • You take initiative and you have a hands-on mentality. You are a go-getter.
  • And of course, you are a team player!

Job Offer

  • An exciting job in fast growing international and innovative environment where no two days are the same

  • An attractive salary package with fringe benefits
  • Flexible hours
  • Driven and enthusiastic colleagues