Customer Service Representative GERMAN / ENGLISH

6 jours restants

Recruteur
Région
ANDERLECHT
Publication
jeudi 28 septembre 2017
Date limite
samedi 28 octobre 2017
Réf
D5142UNQ-BE
Contact
Unique Anderlecht Office
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temporaire
Temps de travail
Temps plein

Our client provides essential healthcare barrier protection against injury, infection and contamination for millions of people in industry, in medicine, at home and in special environments, such as pharmaceuticals and microelectronics.

Job Description
GENERAL FUNCTION
Reporting to the Lead CSR of your region, provide maximum customer satisfaction by efficiently managing:

  • the customer portfolio of his/her business or region
  • all internal customer service related processes in close cooperation with his/her internal customers like Sales, Technical Services, Logistics, Marketing and Credit & Control

    RESPONSIBILITIES
    1. Act as prime contact person for the customers of his/her portfolio
    2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
    3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
    4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
    5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
    6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback
    7. Give commercial support to the sales team by following the order pattern of his/her customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders


Job Requirements
POSITION REQUIREMENTS A. KNOWLEDGE AND EXPERIENCE

  • University degree or equivalent
  • At least 3 years of experience in an international customer support position
  • Fluent German, and English, French a plus, and good oral and written knowledge of another European language
  • PC literate: sufficient knowledge of PC and network and standard packages used under Windows
  • Analytical capabilities, able to interpret reportings, listings, numbers and forecasts B.

    PERSONAL SKILLS
  • Has a passion for the customer (customer-focused)
  • Commercial attitude
  • Excellent communication skills
  • Stress resistant
  • Team player
  • Dynamic, creative and assertive
  • Performance and quality driven
  • Flexible and able to work in a changing environment


Salary and Benefits
Temp contract with a possibility of permanent employment.