Customer Service Manager

Région
Brussels
Salaire
€3000 - €4500 per month
Publication
jeudi 15 février 2018
Date limite
jeudi 15 mars 2018
Réf
559206/001
Contact
Annabel Joris
Secteur
FMCG, Non-Food
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As a Customer Service Manager you will lead the EMEA customer service department of an international company, located in Brussels.

Client Details

Or client is an innovative, global company, with EMEA offices in Brussels.

Description

As a Customer Service Manager, you will be responsible for:

  • coordinating the customer service processes on EMEA scale
  • managing a team of 10-15 CSR's
  • continuously improving the order-to-delivery processes
  • supporting the teammembers in their daily operational activities, like problem solving, training of procedures, one-on-one coaching, ...
  • preparing, reporting and following-up of monthly KPI's
  • making sure that the customer service is compliant with all audit requirements
  • being the interface between your customer service team and other departments such as sales, marketing, logistics,...
  • organising monthly meetings
  • stepping in and providing back up if necessary, supporting your team in the operational daily tasks (f.e. in case of high workload)
  • following up on returns, back orders, credit issues, complaints, ...
  • take the lead on improvement projects
  • report to the Supply Chain manager

Profile

The ideal Customer Service Manager:

  • a Bachelor or Master degree.
  • very good knowledge of English + min. 1 other European language (French, German, Dutch, ...).
  • great people management skills, proven in similar professional experiences.
  • great leadership skills that enable you to engage people, set goals, provide positive and constructive feedback and improve business results.
  • you have a strong knowledge of Ms Office (Excel) and SAP.
  • you have an entrepreneurial mindset and great analytic skills.
  • you are strongly customer-oriented and know to put the customer at the center of your efforts.
  • strong communication skills.
  • you thrive in a changing, challenging environment.
  • you can work under stress, set priorities and meet deadlines.
  • you have a strong teamspirit and know how to transfer this to your team members.

Job Offer

As a Customer Service Manager, you get the change to be part of an international team that is active in the whole EMEA region. You will be able to learn and develop yourself further within your position and grow within the organisation.

You will receive a very nice salary package with fringe benefits.