Customer Service Employee (m/v)

4 jours restants

mardi 27 février 2018
Date limite
mardi 27 mars 2018
Unique Brussel Customer
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Our client is an international group offering a full range of innovative products, raw materials and application expertise to the bakery, patisserie and chocolate sectors. Their headquarters are just outside Brussels (Belgium), where the company was founded. Almost a century later, their products and services are available in over 100 countries around the world and, in many cases, are produced by their network of local subsidiaries. Above all, they aim to be ‘reliable partners in innovation’, helping our customers around the world to deliver nutritious and tasty food to their local communities.

Job Description

Be the single point of contact (SPOC) for the process of delivering the right product at the right place at the right time.


Provide information to customers for questions related to transport cost, delivery dates, transit times, documents. Customers are located around the globe.

Will be responsible for the registration and for the follow up orders. Issue all export documents (customs’ registration, certificates, L/C, CMR, invoice).

Contributes to all operational objectives (SHE, Quality, Service, Cost and People)

Follow up of commercial initiatives, specific contracts and promotions

Co-operate with Customer Support team on complaints. Direct contact with official instances ( e.g. FASFC, Chamber of Commerce, Customs, Bank)

Back up for colleagues

Complies to all applicable legal regulations and international food safety standards.

Job Requirements

Core competencies

• Managing Customer Needs

• Collaborating Effectively

• Communicating Effectively

• Continuously Improving

Behavioral skills

• Stress resistant and flexible

• Positive, pro-active attitude

• Flexible team player

• Problem solver and able to prioritize

Salary and Benefits

Two months mission within an international group.

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