Bediende Logistiek & Planning (m/v)

mardi 27 février 2018
Date limite
mardi 27 mars 2018
Unique Anderlecht Office
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Company situated in Anderlecht.

Job Description

Eastern Europe sales, stock and Benelux air conditioning sales :

 Follow up of all orders from Eastern Europe

 Order input

 Backorders management, interact with sales, marketing and other countries to solve gaps

 After Sales adiministation support

 Deal directly with customers either by telephone, electronically

 Respond promptly to customer inquiries

 Handle and resolve customer complaints

 Obtain and evaluate all relevant information to handle product and service inquiries

 Process orders, forms, applications and requests

 Organize workflow to meet customer timeframes

 Direct requests and unresolved issues to the designated resource

 Maintain customer databases

 Manage administration

 Communicate and coordinate with internal departments

 Provide feedback on the efficiency of the customer service process

Job Requirements

 High school diploma, general education degree or equivalent

 Knowledge of customer service principles and practices

 Knowledge of relevant computer applications

 A good Excel and outlook knowledge

 An SAP knowledge is a plus

 Highly motivated person, open to chanllenges

 Interpersonal skills

 Communication skills - verbal and written (English, Dutch and French)

 Listening skills

 Problem analysis and problem-solving

 Attention to detail and accuracy

 Customer orientation

 Adaptability

 Stress tolerance

 Blind (speed) typing is a must

Salary and Benefits

Nice salarypackage with extra legal benefits.

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