Customer Service Aftersales (German/English)

Région
Leuven, Flemish Brabant
Salaire
€2000 - €2700 per month
Publication
lundi 19 mars 2018
Date limite
jeudi 19 avril 2018
Réf
558514/001
Contact
Annabel Joris
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As a Customer Service Aftersales (German/English) you will offer commercial and administrative support to customers.

Client Details

Our client is an international company active in the Healthcare sector, located in the region of Leuven.

Description

As a Customer Service Aftersales (German/English) you are responsible for:

  • stay in contact with customers (phone and mail) in handling various aftersales activities
  • offer your customers a follow up-service of devices
  • organise repairs and check the service agreements that are in place
  • organise the return of the devices together with the logistics team
  • manage stock and place orders if necessary (in SAP)
  • take all necessary actions to resolve issues, initiate returns, credit notes, etc.

Profile

The ideal Customer Service aftersales:

  • very good level of German and English + another European language (French, Italian, Dutch, ... ) is mandatory.
  • ideally a first experience in a customer focused position
  • excellent communication skills and problem solving skills
  • a positive, enthusiastic and dynamic person
  • flexible and going for 100% customer satisfaction
  • result-oriented and structured way of working

Job Offer

As a Customer Service Aftersales (German/English) you will work in a very nice international environment known for its multicultural and dynamic atmosphere.

You will get the chance to be part of a great team and offer added value for your customers.

You will receive a nice salary package with fringe benefits.

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