Customer service employee

Philippeville (Arrondissement), Namur (BE)
lundi 16 avril 2018
Date limite
mercredi 16 mai 2018
Type de contrat
CDI, Intérim
Temps de travail
Temps plein

The Customer Service Representative has the responsibility to manage customer / dealer / distributor orders on a daily basis. He is the key link in communication with our customers for order / inventory questions. The individual works closely with our logistic department to ensure that every order is processed and delivered on time.

Your responsabilities:

-Ensuring an appropriate order flow with the compliance to organizational policies,
-Enter and process all incoming orders, 
-Ensure that orders are inputted accurately in the agreed format, to agreed timescales, 
-Set up and document the order process for new customers, 
-Complete daily inventory check to ensure order accuracy, 
-Complete goods return notes and credit requests as necessary, 
-Monitoring and evaluation of all order issues, 
-Taking inboud customer service calls from existing customers, 
-Troubleshooting in purchase processes and derivation of possibilities for enhancement, 
-Cooperation with the finance department to resolve invoice and pricing issues, 
-Follow-up on Customer Service inbound emails and redirect them to the appropriate responsible and ensure that customer queries are responded to within 24 hours and dealt with to highest level, 
-Follow-up of samples and RMA's.

Your profile:

-Degree in business administration, logistics or a related field or practical experience in a similar position, 
-High customer service orientation, 
-Detail-orientation and good analitical skills, 
-Ability to communicate at different levels, 
-Good problem-solving as well as organizationnal skills, 
-Ability to both work effectively in a team and independently, 
-Excellent verbal and written communications skills in English, 
-Excellent time management and ability to prioritize workload, 
-Ability to demonstrate good attention to detail and order inputting.

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