Customer service employee
The Customer Service Representative has the responsibility to manage customer / dealer / distributor orders on a daily basis. He is the key link in communication with our customers for order / inventory questions. The individual works closely with our logistic department to ensure that every order is processed and delivered on time.
-Ensuring an appropriate order flow with the compliance to organizational policies,
-Enter and process all incoming orders,
-Ensure that orders are inputted accurately in the agreed format, to agreed timescales,
-Set up and document the order process for new customers,
-Complete daily inventory check to ensure order accuracy,
-Complete goods return notes and credit requests as necessary,
-Monitoring and evaluation of all order issues,
-Taking inboud customer service calls from existing customers,
-Troubleshooting in purchase processes and derivation of possibilities for enhancement,
-Cooperation with the finance department to resolve invoice and pricing issues,
-Follow-up on Customer Service inbound emails and redirect them to the appropriate responsible and ensure that customer queries are responded to within 24 hours and dealt with to highest level,
-Follow-up of samples and RMA's.
-Degree in business administration, logistics or a related field or practical experience in a similar position,
-High customer service orientation,
-Detail-orientation and good analitical skills,
-Ability to communicate at different levels,
-Good problem-solving as well as organizationnal skills,
-Ability to both work effectively in a team and independently,
-Excellent verbal and written communications skills in English,
-Excellent time management and ability to prioritize workload,
-Ability to demonstrate good attention to detail and order inputting.