Customer Service Specialist (m/w)

lundi 16 avril 2018
Date limite
mercredi 16 mai 2018
Unique Wavre Office
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Our client is based in Louvain-La-Neuve.

Job Description

Your responsibilities

− The Customer Service Specialist has the primary responsibility to provide to the customer a fast and efficient service level and be the primary contact for Export customers enquiries

− Manage the full order process Input of customer orders into the ERP system (M3) to meet customer expectations.

− Releasing orders in accordance with promised dates to ensure commitments are met.

− Managing and communicate back orders with customers and sales.

− Contact with the accounting department if the customer account is held for unpaid invoices.

− Coordinate with Demand Planning and Sales as needed to resolve issues, Email and phone contact with customers, forwarders and other departments within the group.

− Administrative duties: filing of all orders, credit notes, mailing, management of shipping documents (CO, bill of lading, CMR) and related

− Reporting of back orders, open orders, weekly sales, and general problem resolution

Job Requirements

Knowledge, experience and skills

− You hold a bachelor

− At least 2 years’ experience in a similar position.

− Good computer skills; Advanced knowledge in MS Office: Outlook & Excel

− Experience dealing with customers, knowledge of export processes is a plus.

− Mandatory fluency in 3 languages: French, English, Dutch

- Verbal and Written skills.

− Experience working in an international environment is a plus


− Open minded, enthusiastic and stress resistant.

− Ability to work independently and efficiently, as well as in a team.

− Multitasking as in ability to switch from one task to another one immediately while manage priorities

− Excellent communication skills

− Flexible and organized person

− Pro activity

Salary and Benefits

Our client, an internationally renowned company based in LLN and leader in its field, offers you an open-ended contract after a probationary period. Your salary will be defined based on your experience and skills and will be accompanied by various benefits such as € 8 vouchers. The schedule to be delivered is a 39 hours / week (08H30-17H00 or 09H00-17H30) and thus generates 6 compensatory days of rest per year