Customer Service Specialist (m/w)
Our client is based in Louvain-La-Neuve.
− The Customer Service Specialist has the primary responsibility to provide to the customer a fast and efficient service level and be the primary contact for Export customers enquiries
− Manage the full order process Input of customer orders into the ERP system (M3) to meet customer expectations.
− Releasing orders in accordance with promised dates to ensure commitments are met.
− Managing and communicate back orders with customers and sales.
− Contact with the accounting department if the customer account is held for unpaid invoices.
− Coordinate with Demand Planning and Sales as needed to resolve issues, Email and phone contact with customers, forwarders and other departments within the group.
− Administrative duties: filing of all orders, credit notes, mailing, management of shipping documents (CO, bill of lading, CMR) and related
− Reporting of back orders, open orders, weekly sales, and general problem resolution
Knowledge, experience and skills
− You hold a bachelor
− At least 2 years’ experience in a similar position.
− Good computer skills; Advanced knowledge in MS Office: Outlook & Excel
− Experience dealing with customers, knowledge of export processes is a plus.
− Mandatory fluency in 3 languages: French, English, Dutch
- Verbal and Written skills.
− Experience working in an international environment is a plus
− Open minded, enthusiastic and stress resistant.
− Ability to work independently and efficiently, as well as in a team.
− Multitasking as in ability to switch from one task to another one immediately while manage priorities
− Excellent communication skills
− Flexible and organized person
− Pro activity
Salary and Benefits
Our client, an internationally renowned company based in LLN and leader in its field, offers you an open-ended contract after a probationary period. Your salary will be defined based on your experience and skills and will be accompanied by various benefits such as € 8 vouchers. The schedule to be delivered is a 39 hours / week (08H30-17H00 or 09H00-17H30) and thus generates 6 compensatory days of rest per year