German Customer Service Representative

Région
Flemish Brabant, Strombeek-Bever
Salaire
Negotiable
Publication
lundi 23 avril 2018
Date limite
mercredi 23 mai 2018
Réf
557257/001
Contact
Annabel Joris
Secteur
Électronique
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As German Customer Service Representative you will offer administrative and commercial support for clients in Germany, Switzerland and Austria.

Client Details

Our client is a global leading premium brand, located in Grimbergen (Strombeek-Bever).

Description

The German Customer Service Representative will be responsible for:

  • Supporting the customer service department with order processing during high workload
  • Handling a client portfolio (mainly Germany, Switzerland and Austria)
  • Processing all incoming orders from trade partners and sales representatives
  • Staying in contact with customers, informing them of order statuses, expected delivery dates, processing complaints
  • Monitoring the delivery process and solve problems as they occur
  • Monitoring credit and payment conditions of customers, return requests, product availability
  • Following up on backorders
  • Assisting and supporting sales representatives in the field, e.g. delivering customer and sales data

Profile

The ideal Customer Service Representative:

  • You have a bachelor degree (ideally)
  • You have at least a first experience as an order desk representative/customer service
  • You are proactive, stress-resistant and sociable, you can work independently and in a team
  • You have experience with SAP (SD module) and with Excel
  • You have a good knowledge of German and English, another European language is a big plus

Job Offer

As German Customer Service Representative:

  • You will get the chance to work for a premium brand and support a great, multicultural customer service team
  • You will receive a very nice salary package with fringe benefits