Customer Service for German Market

Antwerp, Mechelen
mardi 29 mai 2018
Date limite
vendredi 29 juin 2018
Hannah Schepers
FMCG, Alimentation
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
Temps de travail
Temps plein

Customer Service position for the German Market. Responsibilities from A to Z for German Customers. Our Client is a big multinational within the food industry.

Client Details

Our client - a Multinational in the Food Industry - is currently looking for a Customer Service Representative for the German Market.

The company is situated in Mechelen and easy to reach by car and public transport.


As a Customer Service Representative for the German Market you will:

  • Be responsible for the management of customers' orders for the German Market: order intake, overdue recovering, procedure guidelines and customer expectations

  • Pro-actively follow up all key stages of an order: availability check, customer update, …

  • Enable and manage adequate communication with Sales Support, Commercial Team and other Supply Chain functions

  • Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements

  • Prevent overdue in checking daily information in SAP and Afroce systems

  • Assist with the creation and verification of credit/debit invoices for customers

  • Actively participate in the Customer Management Incident process

  • Be back up for other team members


  • You are fluent in German and English (both written and spoken), any other language is an added value

  • You have a Bachelor Degree , preferably in Commercial or Supply Chain orientation

  • You have at least 1 year professional experience within Customer Service or Supply Chain

  • Experience with SAP or JD Edwards is a strong plus

  • Proven proficiency in Microsoft Office Package (Outlook, Excel, etc)

  • You are customer and service oriented

  • You are flexible and you have excellent communicative skills

  • You work accurately and are helpful

  • You have a problem solving mindset

  • You are able to work autonomously

Job Offer

  • Dynamic and international organization with modern offices in Mechelen

  • Company that is easy to reach by car and public transport

  • Competitive salary with fringe benefits (20 + 12 ADV holidays)

  • Career development opportunities