Coach Customer Service

Région
Brussels
Salaire
€2400 - €2800 per month
Publication
vendredi 8 juin 2018
Date limite
mardi 19 juin 2018
Réf
561308/001
Contact
Adrien Borisavljevic
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

You will be coaching an entire Customer Service department. Your objective? Make the team reach their true potential!

Client Details

This company has been growing rapidly year after year. The quality of their services, modern management and multicultural environment makes them a leader in their sector.

Description

As a Customer Care Coach:

  • You will be in charge of managing the entire Customer Care team regarding their support skills.
  • You will put in place trainings
  • You will follow-up on a regular basis with each agent
  • You will review every step of the process to make sure the service is at its best

Profile

The ideal Customer Care Coach:

  • will have a strong experience (2 to 3 years minimum) in call centre or customer service
  • will be perfect bilingual french and dutch
  • will have strong empathy
  • will be a able to teach and share its experience in a proper way

Job Offer

As a Customer Care coach:

  • You will have a salary between 2600€ and 3000€ depending on experience
  • Meal Vouchers
  • Hospitalisation insurance
  • A work environment where respect and well being are at the main concerns

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