Customer Service Representative (h/f)

Recruteur
Région
ANDERLECHT
Publication
vendredi 8 juin 2018
Date limite
dimanche 8 juillet 2018
Réf
1071F6UNQ-BE
Contact
Unique Brussel Customer
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDD
Temps de travail
Temps plein

Our client is a leading global provider of protection solutions. The company designs, develops and manufactures a wide range of health-care protection solutions that meet the ever-changing needs and demands of our markets and industries.



Job Description

The Customer Service Representative, reporting to the Senior Lead, Customer Service, provides maximum customer satisfaction by efficiently managing:

  • the customer portfolio of his/her business or region
  • all internal customer service related processes in close cooperation with his/her internal customers like Sales, Technical Services, Logistics, Marketing and Credit & Control

RESPONSIBILITIES

  1. Act as prime contact person for the customers of his/her portfolio
  2. Ensure timely delivery of correct product to his/her customers, manage back order situations and propose alternative solutions where possible
  3. Manage (receive, register, follow-up and report) all complaints received from his/her customer and ensure a professional and pro-active feedback to the customer
  4. Monitor the price and contract management process by keeping the overview of the prices active for his/her customers and ensure that they are correctly registered into the system
  5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team
  6. Keep track of sample deliveries to his/her customers and follow-up on customer feedback
  7. Give commercial support to the sales team
  8. Timely and accurately ensure all ISP operational activities
  9. Ensure back-up activities for the Sr Lead Customer Service



Job Requirements

As a Customer Service Representative, you possess following assets:

KNOWLEDGE AND EXPERIENCE

  • University degree or equivalent
  • At least 3 years of experience in an international customer support position
  • Fluent English & French and good oral and written knowledge of another European language – Dutch is a plus
  • PC literate: sufficient knowledge of PC and network and standard packages used under Windows
  • Analytical capabilities, able to interpret reportings, listings, numbers and forecasts

PERSONAL SKILLS

  • Has a passion for the customer (customer-focused)
  • Commercial attitude
  • Excellent communication skills
  • Stress resistant
  • Team player
  • Dynamic, creative and assertive
  • Performance and quality driven
  • Flexible and able to work in a changing environment



Salary and Benefits

Our client offers a fun culture with recognition, formal training, and career growth opportunities. You will be working in a green environment and modern offices.

In addition, you will receive a competitive salary, meal vouchers and a full range of other fringe benefits once your fixed contract is signed.

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