Service Onboarding Manager

Recruteur
Région
Diegem
Publication
lundi 2 juillet 2018
Date limite
jeudi 2 août 2018
Réf
88926XPE-BE
Contact
Jean-Claude Fidegnon
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein
LOCATION Diegem,1831 CONTRACT TYPE CDI Full Time (Contract Indefinite Duration) JOB CATEGORY ICT

In the ever-changing world of technology, finding the right IT job for you can be a complicated exercise. Not with Modis. We use our insight, knowledge and global resources to help you navigate this complex world and make exceptional connections with great opportunities at leading companies.

More


Service Onboarding Manager Service Onboarding Manager Join CISCO and become a Service Onboarding Manager - help the new clients and be their point of contact, give them support on their contract conditions and guide them through the onboarding process. Organisation description:

Service Onboarding Manager Join CISCO and become a Service Onboarding Manager - help the new clients and be their point of contact, give them support on their contract conditions and guide them through the onboarding process.

Job description:

Modis is partnering up with CISCO to find an additional member of the Solution Support and Onboarding team. The Service Onboarding Manager will be part of a virtual team responsible for onboarding customers who purchased the Cisco Service. Their primary role is to engage customers and help them unlock the potential capabilities by providing Onboarding assistance . Service Onboarding Manager responsibilities:

  • Getting in touch with the customers and proactively assisting them by explaining and supporting them on their contracts
  • Tracking checklist with account teams and third party resources
  • Monitoring and communicating progress of engagements to all stakeholders as required (Internal and external).
  • Maintaining deployment delivery schedule and managing customer expectations
  • Raising escalations and involving account teams and leadership if customer expectations are misaligned
  • Updating tracking tools daily and providing progress reports for operational and program teams
  • Engaging necessary Cisco and Customer/Partner resource as required
Profile:
  • Excellent customer support and customer facing skills
  • Outstanding communication skills, excellent English
  • About 3 years of similar experience
  • Presentation and Collaboration skills
  • Stakeholder management
  • Can work independently without supervision
  • Practice and innovative, not afraid of coming up with ideas and improvements
Nr Erk./Registr. N°Agt/Enrgt : Vlaanderen VG .1834/B, Brussel Bruxelles 00263-405-20121121, Wallonie W.RS.657

Emplois similaires

Emplois similaires