Customer Service Assistant (m/f)

jeudi 12 juillet 2018
Date limite
dimanche 12 août 2018
Unique Wavre Office
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
Temps de travail
Temps plein
For 40 years, Unique Office has been committed to continuously anticipating the recruitment and provision of specialized secretarial candidates, communication & marketing, management support, functions (internal and external), logistics and purchasing.

Job Description

This position will be responsible for providing support to the Customer Services within EMEA & ASIA, alsongside general support for the Belgian Office.

Principal Responsibilities

Customer Services Support
1. Assist internal and external customers with any request
2. Order management e.g. order entry, order confirmation, data validation, proctor liaison etc
3. Organization and monitoring of deliveries including the preparation of specific documentation when applicable
4. Stock management and follow up
5. Support Supply Chain Manager with production plans
6. Invoices review and mailing
7. Credit collection support including the follow up with customer on outstanding payments, liaison with Finance on payment allocations and customer statements
8. VAT returns support including the review of customs documentation, the follow up with Customs on missing or incorrect documentation, the sending of the documentation to BTG fiscal representative and finance and the filing of the documentation
9. Set up of new customers e.g. customer data validation, license check, set up with Nordion, set up in the ordering system, etc
10. Maintenance of customers data e.g. price lists, monitoring of the customer license limits and the validity of the customer licenses etc
11. Complaint entry and product return organization
12. Support the reporting to Nuclear Control Authorities including the entry and check of activities imported
13. General Administrative duties including data management and filing responsibilities including Outlook and Veeva
14. Participate in “on-call” rotation when applicable

Belgian Office Support:
1. Organise courier services for material
2. Maintain a tracking system of the material
3. General Office responsibilities including the purchase of office supplies and mail distribution
4. Process supplier invoices issuing purchase orders and receipts in Oracle

General responsibilities:

  • Adhere to company policies on environmental, health, safety and workplace policies.
  • Ensure compliance with all local laws regulating commercial activities and that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with BTG values.

Carry out other reasonable tasks as required by the Line Manger.

Job Requirements

Education & Experience
1. Educated to Degree level, or equivalent
2. Experience of working in an international customer services environment, or equivalent
3. Intermediate to advanced competency with Outlook, Word, Powerpoint and Excel
4. Multi-language skills including fluent English

Skills and Attributes
 Excellent interpersonal and communication skills
 Strong interpersonal skills and excellent communication skills, both verbal and written
 Multi-task at a high pace whilst paying attention to detail
 Team-orientated and flexible
 Diplomatic, committed and conscientious
 Ability to work autonomously
 Self-motivated, pro-active, can-do attitude

Salary and Benefits

Our client, a renown company active in the medical sector, offers a temporary assignment of 8 months under an interim contract or under a contract with a definite duration Your salary package will be defined based on your experience and skills. The position is filled full time at 40 hours per week.

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