Customer technical Support Manager

Recruteur
Arroba
Région
Bruxelles
Publication
mardi 31 juillet 2018
Date limite
vendredi 14 septembre 2018
Réf
889903
Type de contrat
CDI
Temps de travail
Temps plein

 

Mission

Plan, coordinate and control the technical support, the maintenance process of our DNA fragmentation equipments and automated platforms. 

Key responsibilities

  • Take ownership of customer issues;
  • Organize the technical support and the maintenance activities of equipments and automated platforms (on site or at customer location);
  • Set up a management and reporting system for corrective and preventive actions, define the KPIs; 
  • Ensure that H&S guidelines are followed;
  • Make sure that the technical support processes in the US and at our distribution partners are made according to our technical support processes;
  • Manage and motivate the team (2 people), review performance and identify training needs. 

Required qualifications

  • Master degree scientific education or in engineering, good knowledge and understanding of Molecular Biology
  • Min 3 years of experience in management of customer support. 
  • Previous experience in life science lab equipment customer support and services is a plus
  • Strong communication and people management skills
  • Fluent in French and English
  • International exposure and cross-cultural understanding
  • Working experience with ERP systems is a plus
  • Enthusiasm for working collaboratively (inter-departmentally and externally)
  • Well-organized, rigorous, autonomous

Location

  • Liege

Contract

  • Permanent contract


 

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