Operations Manager - Service Center in Ypres (West Flanders)

Région
West Flanders, Ieper
Salaire
Negotiable
Publication
lundi 6 août 2018
Date limite
jeudi 6 septembre 2018
Réf
562340/001
Contact
Ferdaous Lahrichi
Niveau d'expérience
5 à 10 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein
  • Management daily operations
  • People management (+/- 50 FTE)
  • Call/Contact/Service Center experience is required

Client Details

Our client is a multinational group specialized in assisting Insurance companies in their operations: client management, prospecting and accident/car assistance.

With more than 3000 employees all around the world, our client has a strong position on the market.

We are looking for an Operations Manager to supervise the Belgian branch.

Description

  • Pilot 3 core department's daily operations (operators and team leaders)
  • Organize workload in line with the clients SLA's and targets
  • Empower a management team to the next step
  • Projects management: Strengthen the Customer Experience, Quality Controls, Productivity, Efficiency, Procedure Improvement, ...
  • Solidify the external client relationships
  • Working closely with internal department in Belgium and abroad
  • Regular reporting to the group (COO Europe as N+1) and to the clients (KPI's & SLA's)

Profile

  • Confirmed experience in large team management (operational AND team leaders)
  • Confirmed experience in Contact/Call/Service Center management
  • Extensive knowledge of French AND Dutch + English
  • Strong leadership competences
  • "Start-up" mindset: reactivity, flexibility, agile and efficient decision-maker
  • Excellent communicator internally and externally
  • Autonomous and rigorous
  • Strong affinity with IT and Call Center

Job Offer

  • Permanent contract
  • Competitive package
  • Familial & challenging environment
  • Numerous challenges to tackle!