IT Support Technician (h/f)

Recruteur
UNIQUE
Région
MONT-SAINT-GUIBERT
Publication
mercredi 19 septembre 2018
Date limite
vendredi 19 octobre 2018
Réf
10A21AUNQ-BE
Contact
Unique Wavre Office
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDD
Temps de travail
Temps plein

For 40 years, Unique Office has been committed to constantly anticipating the recruitment and provision of specialized candidates in secretarial, communication & marketing, management support, functions
(internal and external), logistics and purchasing.



Job Description

Main responsibilities

▪ Diagnose, troubleshoot and resolve Microsoft Windows Operating Systems, personal computer (PC) hardware and software problems
▪ Install, configure and test new PC hardware and software
▪ Ensure desktop computers interconnect seamlessly with all systems
▪ Troubleshoot printers, basic computers and wired/wireless networks
▪ Maintain proficiency in PC technical fields of expertise with a high level of proficiency in using helpdesk systems and tools
▪ Coordinate warranty service where applicable
▪ Provide timely project updates and status reports
▪ Track and maintain personal computer equipment inventories
▪ Act with highest standards of professionalism, ethics, and accountability consistent with our core values
▪ Maintain an up-to-date knowledge of the basic requirements for compliance in own area of work and complies with those requirements
▪ Participate as required in training on regulatory issues affecting own area of work and bring regulatory compliance questions/issues to the attention of management
▪ Interact professionally with clients exhibiting strong customer service skills
▪ Performs other related duties and assignments as assigned Ancillary activities
▪ Develop, prepare, test and deploy hard drive images
▪ Instruct clients in the basic use of approved hardware/software as needed
▪ Mobile phone configuration and troubleshooting



Job Requirements

Skills

▪ Associate's degree or equivalent or 1-2 years related experience and/or training personal computer maintenance and support
▪ (Strong) Microsoft Office365 working knowledge - installation, configuration, support and functionality
▪ Knowledge of Active Directory Users and Computers Administrative Tools
▪ Customer facing experience involving interacting onsite and remotely in support of new and existing computers, operating systems, software and networks (end user Io customer)
▪ Ability to develop, produce, and maintain high quality service and training documentation associated with new and existing computers, operating systems, software, networks, and adoption
▪ Ability to meet and exceed job expectations with limited supervision
▪ Excellent communications skills (both verbal and written)
▪ Good level in English : (mainly written and in reading)



Salary and Benefits

We provide competitive compensation and a complete benefits package.

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