Customer Solutions Analyst

Région
Brussels
Salaire
£3200 - £4000 per annum
Publication
vendredi 19 octobre 2018
Date limite
lundi 19 novembre 2018
Réf
563702/001
Contact
Adrien Borisavljevic
Secteur
FMCG, Alimentation
Niveau d'expérience
2 à 5 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

In order to complete our new Order-to-Cash (O2C) team, we are currently looking for Customer Solutions Analysts and a Vendor Managed Inventory Planner.

Client Details

One of the biggest player in FMCG

Description

Understand and work with the new O2C processes from demand capture, order fulfilment, billing to returns and refusals

  • Understand and resolve all process failures within defined service levels
  • Contact and collaborate with Customers (B2B) to improve their satisfaction

  • Manage product transitions (innovations, re-launches, switches, etc)

  • Provide response or feedback for order-related concerns.
  • Understand the operational specificities of customers, adapt where necessary
  • Work with planning and logistic teams. Optimize operations to increase productivity and provide efficient cost
  • Manage relationships with our operational centre in Lisbon to ensure the quality and processes are meeting the business and system requirement
  • Review daily stock keeping unit cover and identify those under or over the agreed min-max parameter.
  • Take appropriate action to adhere within the target cover days. Eliminate risk of out of stock situation.

Profile

  • Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering
  • Previous experience in customer service, vendor managed inventory planning, sales finance are assets
  • Comfortable working in transformation and change environments
  • Fluent in Dutch, French and English
  • Job Offer

    As a Customer Solutions analyst your will receive:

    • A salary between 3200 and 4000€ Gross depending on your experience
    • A permanent contract
    • Access to indefinite trainings in whatever discipline
    • A complete package including, insurances, pension plan, cell phone, laptop etc.
    • An amazing opportunity to grow in your career

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