Customer Care Officer (m/f) 

Circuit Foil
Wiltz (Localité), Diekirch
mercredi 7 novembre 2018
Date limite
samedi 22 décembre 2018
HR Department
Type de contrat
Temps de travail
Temps plein

Circuit Foil Luxembourg ( is a world-class producer of copper foils for the electronics industry with subsidiaries in Canada and China and with sales offices in North America and Hong Kong. Typical copper foils are obtained by electro deposition. Established in Wiltz, in the North of the Grand Duchy of Luxembourg since the early sixties, our broad foil portfolio is used by the major laminators and printed board manufacturers in Asia, Europe and North America. Circuit Foil Luxembourg is a subsidiary of Doosan Group, a South Korean Manufacturing Group of 40 000 people and 15 billion USD revenues.

To reinforce its Customer Care department 

Circuit Foil Luxembourg searches for immediate entry a 

Customer Care Officer (m/f) 

Job description: 

You will be in charge of the customers’ demand follow-up (order entries, customers’ forecast, delivery confirmation, invoicing, etc.) and assist the Sales Managers on strategic plans. 

In the customer care department: 

  • You manage customers’ demand from the customers’ request to the invoice 
  • You optimize the stocks and the customers’ forecast and follow sales opportunities with samples requests 
  • You assist the Sales Managers to build the sales plans and follow the sales KPIs 
  • You are involved in the strategic discussions to build and design communication materials 

Your profile: 

  • You have either a Master’s degree or equivalent in Business Management 
  • You are fluent in French and English; German is a strong asset 
  • You can work under pressure and keep focusing on the delivery 
  • You are customer and solutions oriented with good communication skills 
  • Creative, you are able to design impactful communication layouts 
  • Collaborative and enthusiastic by nature, you are a good team player and willing to work in close partnership with other departments 
  • Reliable, you have an analytical mind, you are data oriented and can work quickly with precision 
  • IT skills: good knowledge in Microsoft Office and Excel in particular (intermediary/advanced level) 
  • SAP Knowledge is a plus 

We offer: 

  • A pleasant working environment within a dynamic team 
  • A rich and varied work 
  • A permanent contract based on a full time presence 

Resume with motivation letter should be sent in English and French to: 

HR Department 

Circuit Foil Luxembourg 

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