Jr Support Engineers

3 jours restants

Recruteur
MODIS BELGIUM
Région
Diegem
Publication
mercredi 14 novembre 2018
Date limite
vendredi 14 décembre 2018
Réf
8BCCAXPE-BE
Contact
Caroline Legrand
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDD
Temps de travail
Temps plein
LOCATION Diegem,2800 CONTRACT TYPE Project Contract (contracting) JOB CATEGORY Infra

In the ever-changing world of technology, finding the right IT job for you can be a complicated exercise. Not with Modis. We use our insight, knowledge and global resources to help you navigate this complex world and make exceptional connections with great opportunities at leading companies.

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Jr Support Engineers

This is a great opportunity for young talents with an affinity in ICT and the willing to grow in that field.

Our client is looking for several support engineers (1st line) to service end-users from clients. We ensure you this is NOT a "call center" job!

Organisation description:

This is a great opportunity for young talents with an affinity in ICT and the willing to grow in that field.

Our client is looking for several support engineers (1st line) to service end-users from clients. We ensure you this is NOT a "call center" job!

Job description:

As Support Engineer (1st line), you provide support remotely, for end users and engineers - typically software/system/networking support via remote tools, with basic hardware knowledge to diagnose infrastructure issues. You diagnose & solve customer problems over the phone, via web collaboration. You respond to a service request using remote diagnosis, documentation and/or knowledge databases within agreed timeframes. You perform suitable information gathering, analytical troubleshooting and problem research.

Your qualification hardware cases involves diagnosis and recommendation of parts for the on-site engineer, or for direct shipment to the customer, including replacement of whole units. In all cases where a problem gets too complex, you are responsible for timely elevation and/or escalation, this can include onsite training for engineers and the client, on-site attendance to fix and/or review systems and escalation to/collaboration with next line of support, at least includes administration, migrations, updates related to software, system and networking. You should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth.


Profile:

First experience as a 1st line support engineer.

Languages: very good level of Dutch and French and English.

Offer:

As Modis Consultant you have access to several projects on client site, opportunities to grow on-the-job and thanks to training.

Nr Erk./Registr. N°Agt/Enrgt : Vlaanderen VG .1834/B, Brussel Bruxelles 00263-405-20121121, Wallonie W.RS.657

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