Customer Service Manager B2B at Recruitment Solutions Company
- As Customer Service Manager B2B you supervise the follow-up of orders, deliveries and disputes for national wholesale distribution, whereby you guarantee the best possible service level.
- You ensure the follow-up of our database with products, customers, tariffs and discounts.
- You enhance our customer service by stimulating the skills of your staff and integrating more tools and techniques.
- As Customer Service Manager B2B you respond proactively to customer evolution as well as the internal and external environment. You initiate and closely monitor the logistic collaboration with our customers.
- Furthermore, you define the logistic strategy per customer by evaluating supplier expectations and consulting other industrial players.
- You participate in commercial negotiations with certain national customers and negotiate the logistic aspects.
- You participate in actions in the context of logistic collaboration by visiting customers and writing reports and overviews.
- You lead and/or create transversal teams (Euro, logistic circuit, tariffs, logistic units, codification, ...).
- In order to contribute to the continuous improvement of our customer service, you draft plans of action, and schedule training courses and seminars that will enable the sales teams to stay informed of the logistic evolution.
- As Customer Service Manager B2B you report directly to the Logistics Director and collaborate closely with the sales teams, marketing, IT, and other logistic departments.
- As Customer Service Manager B2B you hold a Master's Degree in Commercial Sciences or Engineering.
- You look back on a minimum of 5 years' professional experience.
- You have a general knowledge of distribution and a specific knowledge of logistics.
- You are an expert negotiator.
- You are a result oriented team player with a commercial flair and a hands-on approach.
- You have excellent communication skills in English and Dutch, both in speech and in writing.
- Our client offers an exciting job with room for initiative and lots of responsibility, within a pleasant working environment.
- We offer an attractive remuneration package.
- In this interesting job you will find yourself working within a team where collaboration and problem solving are essential.
Apply at: http://recruitmentsolutionscompany.heeft-nieuwe-jobs.be/s/5072/1759/en/customer-service-manager-b2b-bij-recruitment-solutions-company/
Customer Service Manager, Customer Service, B2B, Dienstverlening, Customer Support, Customer Care, Klantendienst, FMCG, Commercieel, Sales, Bestellingen, Leveringen, Logistiek, Logistics, Sales, Service
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