IT Support Technician
. Diagnose, troubleshoot and resolve Microsoft Windows Operating Systems, personal computer (PC) hardware and software problems
. Install, configure and test new PC hardware and software
. Ensure desktop computers interconnect seamlessly with all CSM systems
. Troubleshoot printers, basic computers and wired/wireless networks
. Maintain proficiency in PC technical fields of expertise with a high level of proficiency in using helpdesk systems and tools
. Coordinate warranty service where applicable
. Provide timely project updates and status reports
. Track and maintain personal computer equipment inventories
. Act with highest standards of professionalism, ethics, and accountability consistent with CSM core values
. Maintain an up-to-date knowledge of the basic requirements for compliance in own area of work and complies with those requirements
. Participate as required in training on regulatory issues affecting own area of work and bring regulatory compliance questions/issues to the attention of management
. Interact professionally with clients exhibiting strong customer service skills
. Performs other related duties and assignments as assigned
. Develop, prepare, test and deploy hard drive images
. Instruct clients in the basic use of approved hardware/software as needed
. Mobile phone configuration and troubleshooting
More than a job. We make the DIFFERENCE.
JOIN CSM !
To strengthen our IT Department, our fast growing company is currently seeking a highly motivated and enthusiastic
IT SUPPORT TECHNICIAN
This position is based in Mont-Saint-Guibert (Belgium)
Delivering First Class Clinical Packaging Solutions
CSM is a global company with five sites across the U.S. and Europe dedicated to clinical trial supplies. Our innovative solutions highlight our flexibility in managing our clientsf clinical trials and allow us to efficiently and quickly deliver medicines to patients in need.
CSM is designed to be agile, which means 100% of our infrastructure is dedicated to making sure our clientsf investigational medical products are packaged, labeled, and shipped on time and with the highest regard for quality.
. Associate's degree or equivalent or 1-2 years related experience and/or training personal computer maintenance and support
. (Strong) Microsoft Office365 working knowledge - installation, configuration, support and functionality
. Knowledge of Active Directory Users and Computers Administrative Tools
. Customer facing experience involving interacting onsite and remotely in support of new and existing computers, operating systems, software and networks (end user Io customer)
. Ability to develop, produce, and maintain high quality service and training documentation associated with new and existing computers, operating systems, software, networks, and adoption
. Ability to meet and exceed job expectations with limited supervision
. Excellent communications skills (both verbal and written)
. Good level in English : (mainly written and in reading)