Aftersales - Claims officer

Région
Strombeek-Bever, Flemish Brabant
Salaire
€2200 - €3500 per month
Publication
mardi 29 janvier 2019
Date limite
lundi 18 février 2019
Réf
565527/001
Contact
Annabel Joris
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

You will work for an international scope and handle claims from trade partners from A-Z, in close collaboration with internal and external stakeholders.

Client Details

Our client is an innovate, dynamic and multicultural company with EMEA office in Strombeek-Bever.

Description

The main responsibilities from the Aftersales - Claims officer:

  • you manage all activities regarding outstanding claims from trade partners across EMEA.
  • you review incoming claims and process them according to internal guidelines and procedures related to logistic and financial disputes.
  • you will handle an accurate claim investigation while working closely together with customer service and sales.
  • contact with trade partners in the follow up: inform them about the process and outcomes
  • support the reduction of claims through the development of preventative measures
  • handle related administrative support tasks (credit notes, ...)

Profile

The ideal Aftersales - Claims Officer:

  • Fluent in English and min. 1 official language (Dutch or French)
  • Bachelor degree (commercial/finance/accounting/..) or equivalent in relevant work experience
  • minimum 1 year of relevant working experience in a relevant position (customer service, claim handling, ...)
  • knowledge of SAP and excellent knowledge of Ms Office
  • working experience with claims are a big plus
  • strong communicative skills
  • assertive if necessary
  • strong focus on detail, analytic and strong with numbers

Job Offer

The Aftersales - Claims Officer will be part of a very nice, open and innovative company, receive proper training and possibilities to develop.

You will work in the area of Strombeek-Bever (North of Brussels) and receive a very nice salary package with fringe benefits.