Customer Service Operator

Région
Brussels
Salaire
Negotiable
Publication
jeudi 7 février 2019
Date limite
jeudi 7 mars 2019
Réf
565777/001
Contact
Juline Decloitre
Niveau d'expérience
0 à 2 ans d'expérience
Type de contrat
CDI
Temps de travail
Temps plein

As Customer Service Operator, you will be in charge of every aspect of the Customer Service linked to the shops and on-line platform. You are the ambassador of the brand and are dedicated to providing the best service.

Client Details

The company is an international fashion company that operated on-line and with shops.

Description

- You find solutions to rise customer satisfaction

- Manage and answer questions from clients by email (90% by mail ; 10% by phone)

- You will be in close line with the external Call Center of the company

- You make a follow up of all the administrative client files

- You will be in close collaboration with the e-commerce and commercial team, and appear as a team support

Profile

- You are bilingual French / Dutch (capacity to communicate perfectly written and oral in both languages)

- You have a first experience in Customer Service

- You have an interest in Fashion

- You are a positive, flexible and diplomat person , able to manage a stressful situation

- You have the capacity to understand and resolve problems

- You show team spirit and initiatives

Job Offer

- A stimulating function

- Be part of a dynamic team

- Possibility to evolve within a growing company

- Attractive Salary package in line with market level